Entry-Level Mortgage Lending Associate

West Capital Lending; Tempe (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

West Capital Lending is seeking an entry-level Customer Lending Representative in Tempe, AZ. The role focuses on guiding borrowers through the early loan process, with mentorship from experienced Mortgage Loan Officers and a defined career path toward licensing.

You will handle calls, ask qualifying questions, build rapport, and schedule appointments while learning the mortgage lending business in a fast-paced, team-driven environment.

Qualifications

• Strong communication and interpersonal skills.
• Excellent customer service mindset with a passion for helping others.
• Detail-oriented with strong organizational abilities.
• Self-motivated, coachable, and eager to learn.
• Strong work ethic and desire to build a long-term career in sales and mortgage lending.

Responsibilities

• Handle a high volume of inbound and outbound calls to connect with prospective borrowers.
• Follow a structured call script to understand borrower goals and determine eligibility.
• Ask qualifying questions to identify high-intent prospects for mortgage purchase or refinance needs.
• Build rapport with potential borrowers to establish trust and professionalism.
• Schedule appointments and transfer qualified prospects to licensed Loan Officers in real time.
• Maintain accurate, detailed, and timely notes within CRM systems.

Skills

Strong communication

Customer service

Detail-oriented

Self-motivated

Long-term career

Tools

CRM software

Job description

West Capital Lending is seeking an entry-level Customer Lending Representative in Tempe, AZ. The role focuses on guiding borrowers through the early loan process, with mentorship from experienced Mortgage Loan Officers and a defined career path toward licensing.

You will handle calls, ask qualifying questions, build rapport, and schedule appointments while learning the mortgage lending business in a fast-paced, team-driven environment.