Entry-Level Lab IT & Systems Support

Cognizant

Dover (DE)

On-site

USD 41,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays and PTO

Long-term/Short-term Disability

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an entry-level Life Sciences - Lab System Support to provide on-site IT support for lab users in a GMP environment. The role involves configuring lab systems, working with vendor support, and maintaining documentation and SOPs.

Opportunities to engage in cross-site IT projects and process improvements are available. Ideal candidates will have an associates degree in a life sciences or IT field, strong Windows/O365 skills, and a willingness to relocate to Teaneck, NJ, with

Qualifications

Associates degree or equivalent in Biotechnology, Bioinformatics, Computer Science, Computer Engineering, Software Engineering, Information Systems
Course experiences in Biotechnology Lab Specialist, Biotechnology Laboratory Technician, general Biotechnology courses
Good understanding of Windows Desktop OS support tasks (7 – Win 11) and ability to set up brand new systems
Troubleshooting and replacement of PC hardware components
In depth knowledge of Microsoft O365 applications and other productivity applications such as Adobe Acrobat
Able to follow other specific troubleshooting steps and continuously update and create additional knowledge articles
Contributing to timely and accurate communications with other parts of the organization regarding IT projects, timelines, and compliance
Familiar with life science and healthcare domain and strong articulation of requirements and technical writing of documentation

Responsibilities

Providing on-site support to lab end-users ranging from Tier 1 - 2 type issues.
Continue to develop an understanding of the business processes and all applicable procedures.
Vendor support and account provisioning
Install and configure Lab computer systems in a regulated GMP environment.
Work with vendor’s tech support teams to resolve Lab system application errors as needed.
Perform administrative tasks on systems such as user additions, removal, method/assay updates.
Participate in process re-engineering workshops with business and IT stakeholders.
Respond to IT support requests to address operational issues with enterprise and quality applications.
Meet with internal clients and stakeholders to diagnose software and middleware issues.
Align with other sites and corporate IT to ensure global consistency.