Entry Level IT Systems and Support Specialist
Brighton
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Benefits offered by this job
Job summary
Qualifications
- Entry-level IT support experience or coursework.
- Basic familiarity with Windows, networks, and common software.
- Strong communication and customer service mindset.
- Willingness to learn and document solutions clearly.
- Valid driver’s license and ability to travel occasionally.
Responsibilities
- Respond to employee IT requests with patient, professional service.
- Troubleshoot Windows, Microsoft 365, printing, mobile device, account, and connectivity issues.
- Set up computers, monitors, phones, and other equipment for new and existing employees.
- Explain solutions clearly to users with different technical levels.
- Document completed work and share solutions with IT team.
- Escalate complex issues with clear, actionable context.
Skills
Education
Tools
Job description
Brighton Corporation | Meridian, Idaho | Onsite / In Person
Reports to: IT Manager
Entry level to 1 year
Full-time
None
Less than 5%
Non-Exempt/Hourly
Brighton Corporation is looking for an entry-level IT Systems and Support Specialist who enjoys helping people, learning new technology, and solving problems one step at a time. You will support employees with everyday technology needs while building practical experience with business systems, networks, cloud services, and security tools. You will work closely with the IT Manager and Network and Helpdesk Lead. The team will provide guidance, documentation, and hands‑on training as you grow into the role. You will not be expected to know every system on your first day. If you are beginning your IT career and have built relevant skills through coursework, certifications, an internship, customer service, a home lab, volunteer work, or personal projects, we encourage you to apply. This is an onsite position in Meridian, Idaho. Normal working hours are 8:00 a.m. to 5:00 p.m. After training, the role may participate in an on‑call rotation for urgent after‑hours issues. Planned maintenance outside normal working hours may occasionally be required and will be scheduled in advance whenever possible. Travel is expected to be less than 5%, primarily to nearby company locations.
- Respond to employee requests with patience, professionalism, and a helpful attitude.
- Troubleshoot common Windows, Microsoft 365, printing, mobile device, account, and connectivity issues.
- Set up computers, monitors, phones, and other equipment for new and existing employees.
- Explain solutions clearly to people with different levels of technical experience.
- Document completed work and share useful solutions with the IT team.
- Recognize when an issue needs to be escalated and provide clear information to the teammate taking it over.
- Assist with user accounts, permissions, Microsoft Entra ID, Active Directory and Group Policy Tasks.
- Support hardware and software installations, upgrades, replacements, and inventory tracking.
- Review monitoring and backup alerts, complete routine checks, and elevate concerns.
- Help maintain accurate system documentation, equipment records, and support procedures.
- Assist experienced team members with servers, networks, wireless access points, firewalls, storage, patching, backups, and security improvements.
- Participate in IT projects and gradually take ownership of additional responsibilities as your skills develop.
What You Bring/ Education/ Experience:
- Up to one year of related experience. Candidates entering the field are welcome to apply.
- Basic familiarity with Windows computers, common software, and how devices connect to a network.
- A genuine interest in technology and a willingness to learn unfamiliar tools.
- A thoughtful approach to troubleshooting, including asking questions and documenting what you tried.
- Clear, respectful communication and a service-oriented approach to helping employees.
- Organization, dependable follow-through, and care when handling confidential information.
- A valid driver's license and the ability to travel occasionally between nearby company locations.
A college degree is preferred, but not required. We will consider relevant coursework, technical training, certifications, internships, customer-service experience, volunteer work, home labs, and personal projects.
Experience with the items below is helpful but not required. Training and mentorship will be provided.
- Microsoft 365, Microsoft Entra ID, Active Directory, or Group Policy
- Windows 11 and basic Apple or macOS support
- TCP/IP, DNS, DHCP, Wi-Fi, switches, or VLAN concepts
- Computer setup, component replacement, or equipment inventory
- Ticketing, remote‑support, endpoint‑management, or monitoring tools
- PowerShell, Python, or another scripting language
- CompTIA A+, Network+, Security+, Microsoft, or similar training or certification
- You enjoy helping people and creating a positive support experience.
- You are curious, dependable, and comfortable asking questions.
- You learn from feedback and share what you learn with teammates.
- You pay attention to details without losing sight of the employee who needs help.
- You can work through a problem independently while knowing when to collaborate or escal.
- You stay organized and communicate when priorities or timelines change.
The position regularly involves working at a computer and occasionally requires connecting equipment, patching network cables, using a ladder, and moving equipment weighing up to 20 pounds. Brighton Corporation will provide reasonable accommodation for qualified individuals as required by applicable law.
- Medical insurance with two plan options- employee premium paid for by employer
- Dental and vision coverage- employee premium paid for by employer
- Life insurance- Basic and Voluntary options
- Short and long term disability coverage
- 401k retirement plan with company match
- Paid time off and paid holidays
- Pet insurance options
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