Senior Tier 3 Service Desk Engineer & Onboarding Lead
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Job summary
Unió Digital, an Arizona-based MSP, seeks a Tier 3 Service Desk Technician to lead and enhance client support, onboarding, and project initiatives. You’ll mentor Tier I/II staff, collaborate with clients, and resolve complex issues across hardware and software. Expect direct end-user support when needed.
The role emphasizes project planning, documentation, and continuous improvement of ITSM processes, with hands-on tech exposure including RMM (Intune) and security camera/door access systems.
Job description
Unió Digital, an Arizona-based MSP, seeks a Tier 3 Service Desk Technician to lead and enhance client support, onboarding, and project initiatives. You’ll mentor Tier I/II staff, collaborate with clients, and resolve complex issues across hardware and software. Expect direct end-user support when needed.
The role emphasizes project planning, documentation, and continuous improvement of ITSM processes, with hands-on tech exposure including RMM (Intune) and security camera/door access systems.
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