Entry-Level Infrastructure Support Engineer

IBM

Tucson (AZ)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Job summary

IBM Tucson is seeking a highly motivated Technical Support Professional to join our Infrastructure Support team. You will provide technical assistance and problem resolution for enterprise infrastructure solutions, collaborating with customers, support teams, and development groups to diagnose issues and drive resolutions.

The role requires strong troubleshooting, excellent communication, and the ability to operate across multiple technical disciplines in a fast-paced environment.

Qualifications

Bachelor's degree in a technical field or equivalent.
Experience supporting enterprise IT infrastructure and operations.
Strong troubleshooting and problem-solving abilities.
Excellent communication and customer-focused mindset.

Responsibilities

Provide technical support for infrastructure products and solutions.
Analyze, troubleshoot, and resolve complex customer issues.
Reproduce problems in test environments and document resolutions.
Manage support cases from diagnosis through closure.
Communicate findings and recommendations clearly to customers and stakeholders.

Skills

Enterprise IT infrastructure

Linux

Windows

Networking fundamentals

Storage & backup

Cloud platforms (AWS/Azure/GCP)

Virtualization (VMware/Hyper-V/KVM)

Docker & Kubernetes

Log analysis & diagnostics

Troubleshooting

Documentation

Education

Bachelor's Degree

Tools

Docker

Kubernetes

VMware

Hyper-V

KVM

Monitoring tools

Job description

The role requires strong troubleshooting, excellent communication, and the ability to operate across multiple technical disciplines in a fast-paced environment.

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