Entry-Level Help Desk Analyst — Hospitality IT Support

Relha LLC; Orlando, Northern (FL, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free meal per shift

Free theme park access

Job summary

Loews Hotels at Universal Orlando is seeking a Helpdesk Technician to support team members across the Orlando properties. You will provide end-user support via chat, email, phone, and in person, troubleshoot hardware and software, and escalate complex issues to the Technology Department.

The role requires familiarity with Windows 11, MS Office 2021/O365, and network basics; flexible schedules including nights and weekends; a High School diploma is required, with a Bachelor's in IT preferred.

Qualifications

• Experience as Helpdesk Technician or technical support; hospitality is a plus.
• Proficient with Windows 11 and MS Office 2021/O365.
• Willing to work a flexible schedule including nights, weekends and holidays.
• High school diploma required; bachelor’s in IT preferred.
• Two+ years IT/helpdesk experience; IT certifications preferred.

Responsibilities

• Assist team members via chat, email, phone or in person.
• Provide information for problem solving to support colleagues.
• Follow up on all pending support calls to ensure resolution.
• Remotely access systems to resolve issues.
• Escalate issues to the Technology Department as needed.
• Attend departmental/helpdesk meetings and trainings.
• Travel among Loews Hotel/Resorts and support centers for Orlando area.
• Provide basic to intermediate network information for issue resolution.
• Install hardware and software, such as printers or approved programs.
• Maintain PCs and peripherals for operation and security.
• Perform other duties as assigned.

Skills

Windows 11

MS Office 2021/O365

Networking basics

Communication skills

Problem solving

Education

High School Diploma or Equivalent

Bachelor's degree Information Technology or related field

Job description

Loews Hotels at Universal Orlando is seeking a Helpdesk Technician to support team members across the Orlando properties. You will provide end-user support via chat, email, phone, and in person, troubleshoot hardware and software, and escalate complex issues to the Technology Department.

The role requires familiarity with Windows 11, MS Office 2021/O365, and network basics; flexible schedules including nights and weekends; a High School diploma is required, with a Bachelor's in IT preferred.