Entry-Level Healthcare Product Implementation Specialist

Gilder Search Group; Nashville (TN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Gilder Search Group in Nashville seeks a Product Analyst / Implementation Specialist to drive the transformation and optimization of the Medical Transportation platform across EMS programs. You will coordinate, plan, and execute product implementations from kickoff through go-live and post-implementation support.

The role requires frequent travel to client sites, training end users, and close collaboration with Product, Engineering, Operations, Sales and Customer Success teams to deliver

Qualifications

• Bachelor's degree required.
• Local to Nashville, TN for a hybrid work schedule.
• 1+ year of experience in Hospital or Healthcare setting preferred.
• Job may require travel from time to time but not on a consistent basis; 1-2 times a month expenses paid

Responsibilities

• Lead end-to-end implementation projects for new product deployments at customer sites.
• Travel to client locations to conduct implementation activities, system setup, configuration, testing, and go-live support.
• Serve as the primary point of contact during the implementation process.
• Develop and maintain detailed project plans, timelines, and implementation documentation.
• Coordinate with Product, Engineering, Operations, Sales, and Customer Success teams to ensure project success.
• Conduct onsite and virtual training sessions for customers and end users.
• Gather customer requirements and configure solutions to meet business needs.
• Perform system validation, user acceptance testing (UAT), and issue resolution.
• Monitor implementation milestones and proactively identify project risks.
• Provide post-go-live support and ensure successful adoption of the product.
• Document implementation processes, best practices, and customer feedback.
• Track project progress and provide regular status updates to stakeholders.
• Support continuous improvement initiatives to enhance implementation efficiency and customer satisfaction.

Job description

Gilder Search Group in Nashville seeks a Product Analyst / Implementation Specialist to drive the transformation and optimization of the Medical Transportation platform across EMS programs. You will coordinate, plan, and execute product implementations from kickoff through go-live and post-implementation support.

The role requires frequent travel to client sites, training end users, and close collaboration with Product, Engineering, Operations, Sales and Customer Success teams to deliver