Entry-Level Fraud Detection Specialist

City National Bank; Newark (DE); Hybrid; USD 31,000 - 46,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid time off

Career development

Diversity & inclusion

Job summary

City National Bank is seeking a Fraud Detection Specialist I to review alerts and transactions flagged as potentially fraudulent. You will verify activity, initiate dispute claims, and work with customers to protect their accounts while reducing losses.

In a fast-paced contact center, you will document cases, investigate suspected fraud, and escalate when needed. The role requires basic banking operations knowledge, strong attention to detail, and the ability to meet KPIs and SLAs.

Qualifications

• Bachelor's degree or equivalent.
• Minimum 2 years of general office, back office banking or accounting experience.
• Advanced computer experience with MS Word, Outlook and Excel.
• Minimum 3 years in banking operations.
• Minimum 2 years of experience in fraud investigations, disputes, and/or fraud exposure.

Responsibilities

• Review fraud alerts and transactions to identify fraudulent or suspicious activity.
• Open cases/claims on all suspicious activity and investigate or escalate as needed.
• Mitigate risk and protect the Bank and clients by following policies and procedures.
• Work in a metrics-driven environment to meet KPIs and SLAs.

Skills

Fraud detection

Dispute resolution

Communication

Teamwork

Multitasking

Problem-solving

Education

Bachelor's Degree or equivalent

Tools

MS Word

Outlook

Excel

Job description

City National Bank is seeking a Fraud Detection Specialist I to review alerts and transactions flagged as potentially fraudulent. You will verify activity, initiate dispute claims, and work with customers to protect their accounts while reducing losses.

In a fast-paced contact center, you will document cases, investigate suspected fraud, and escalate when needed. The role requires basic banking operations knowledge, strong attention to detail, and the ability to meet KPIs and SLAs.