Entry Level Field Technician

Quip Laboratories; Las Vegas (NV); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Company-paid car

Company-paid mobile phone

Potential travel opportunities

Job summary

A biosafety and research industry leader is seeking a Junior Biosafety Field Service Technician in Las Vegas, NV. Responsibilities include providing technical support, diagnostic analysis, and client interaction, with significant travel throughout the Midwestern region. The ideal candidate has mechanical knowledge and is responsive to customer needs. A competitive salary and comprehensive benefits package are offered.

Qualifications

• Strong mechanical background with some electrical & electronic expertise.
• Previous customer service or sales experience is desired.
• Ability to achieve and relate well with clients.

Responsibilities

• Repair, service, and provide technical support at client facilities.
• Generate and complete service and equipment inspection reports.
• Provide diagnostic analysis and repair to customers.

Skills

Customer service

Problem-solving

Mechanical knowledge

Technical expertise

Travel readiness

Education

Technical School or College Degree

Tools

Microsoft Suite Programs

Job description

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Director of Human Resources, Contracts Specialist, and Executive Assistant for Quip Laboratories, Inc.

Are you passionate about working in a collaborative work culture at a growing, family-owned business in an exciting industry? We are looking for a new team member to join our service team who is eager to travel, service accounts, and assist with installations throughout the Midwestern territory, with occasional travel throughout the continental US! Our unique technology, experienced biosafety account management team, decontamination expertise, and extensive product line make us an industry leader in the biosafety and research industries.

Starting salary for the position is dependent on your degree and experience (normally 50-55K).

The full-time staff position of Junior Biosafety Field Service Technician is a member of the Quip Laboratories’ Team tasked with client service, repairs, reporting, and installations throughout Quip’s current and potential client base. This individual must have strong mechanical knowledge and be readily available to perform emergency repairs and services within the defined territory. This individual must have the ability to identify, diagnose, and correct operational issues. Individuals in this role will receive training in technical services, products, equipment, industry specific trends, and sales techniques.

Responsibilities include:

• Repair, service, and provide technical support at current and prospective client facilities
• Generate and complete service and equipment inspection reports for clients
• Complete and turn in field reports that capture all time and work completed on site
• Provide diagnostic analysis, repair, or preventative maintenance to customers
• Complete on-site system audits and evaluations
• Practice and adhere to best safety/training practices
• Expand sales and contribute to the growth of the company’s revenue, brand recognition, and positive reputation in the Midwestern territory through high-touch service
• Identify sales opportunities with prospective clients and communicate them to Biosafety Account Manager for the territory
• Maintain client satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend system improvements
• Support the area’s Biosafety Account Manager in delivering and following up on leads, proposals, bids and offer of products and services to prospective, new and existing clients in a timely manner
• Collaborate with team members to coordinate and support internal product and service experts as they present, propose, and provide products and services
• Gather and report intelligence on customer and prospect interests and challenges, as well as activities and offerings of the company’s current competitors
• Assist with installations
• Submit expense reports in a timely manner

Our ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment. The successful candidate will be a problem solver who is responsive to customers’ needs and will be able to appropriately identify the needs of both new and current customers in order to aid customers in the successful use of our products and equipment. This understanding will be created by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Requirements:

Must gain understanding and knowledge of the company’s products and services through on-the-job training. Previous customer service or sales experience and most importantly, a strong mechanical background with some electrical & electronic expertise is desired. This candidate must have a self-starting attitude, a strong work ethic, and prove to work well with a team. The candidate must have ability to achieve, relate well with clients, and gain a thorough knowledge of how the company’s products and services are superior to competitors for cleaning, disinfection and sanitation associated with the goals of biosafety.

Travel Requirements:

This position requires at least 90% travel within the assigned territory during the business week, which will include overnight stays. This position requires travelling within an assigned multi-state territory. Primary territory of travel is KY/MO/OH/TN; however, travel may be needed in any state in the continental US for training and installations.

• Work Schedule: Monday through Friday, 40+ hours per week, including occasional weekend work. Overnight travel required.
• Candidates are required to obtain/maintain respirator fit testing, annual MMR titers, and annual Tb tests.
• Must have valid driver’s license and acceptable Motor Vehicle Record.

Physical Demands:

• Ability to complete pre-employment assessments including a physical, lift, and/or carry 50 pounds and drug screen.
• Personal Protection: PPE may be worn on customer sites, including a full-face respirator at times.

Preferred Qualifications:

• Mechanical experience (minimum 2 years), ideally with some basic electrical experience.
• Technical School or College Degree
• Experience in the science, research, or animal care industry (preferred but not required)
• Strong communication skills and well-accustomed to client-facing roles
• Willingness and ability to travel up to 90%
• Working knowledge of Microsoft Suite Programs (Word, Excel, Outlook, Teams, and Power Point)
• Strong written and verbal communication skills

Compensation Package:

A competitive annual base salary dependent on experience. Benefits package that includes sick/personal time, vacation, health/dental/vision/life insurance, and 401-k based upon the Company Handbook. In addition to the above listed benefits, the following items may be furnished at the discretion of the CEO: a company-paid car (after 90 days), a company-paid mobile phone, a company-paid laptop computer, a company-paid tablet, a company-paid gas card, a company expense card and toll tag.

PPE Requirements: Safety Glasses (minimum), splash goggles if needed, face shield if required or requested, chemically resistant gloves (nitrile), nuisance odor disposable respirators (as need or requested), chemically resistant apron (as needed), protective clothing.

Physical Requirements:

Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Occasionally Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.

Hazards Associated with Position:

• Potential exposure to some chemicals that can cause irritation to nasal passages, eyes respiratory system.
• Material handling issues that require the movement and/or manipulation of products and equipment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Chemical Manufacturing and Research Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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