Entry-Level Donor Services & Fundraising Assistant

GEM; Norfolk (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

GEM seeks a dedicated Client Service Representative to support fundraising and donor relations. You will process donations, manage our donor database, prepare communications, and deliver outstanding customer service to supporters and internal teams.

In this role you’ll work with the fundraising and marketing teams to acknowledge donors, coordinate events, generate reports, and ensure data accuracy. A positive, proactive attitude and strong written and verbal communication are essential.

Qualifications

• Experience or interest in fundraising and donor relations.
• Attention to detail and accuracy.
• Positive, proactive attitude.
• Outstanding written and verbal communication.

Responsibilities

• Serve as the first point of contact for donors and teams.
• Process donations and maintain donor records.
• Collaborate with marketing to prepare donor communications.
• Assist with events, planning, and on-the-day logistics.
• Generate reports and respond to data queries.

Skills

Customer service

Donor relations

Data entry

Communication

Tools

Donor database

Job description

GEM seeks a dedicated Client Service Representative to support fundraising and donor relations. You will process donations, manage our donor database, prepare communications, and deliver outstanding customer service to supporters and internal teams.

In this role you’ll work with the fundraising and marketing teams to acknowledge donors, coordinate events, generate reports, and ensure data accuracy. A positive, proactive attitude and strong written and verbal communication are essential.