Client Service Representative - Entry Level

GEM; Norfolk (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

GEM seeks a dedicated Client Service Representative to support fundraising and donor relations. You will process donations, manage our donor database, prepare communications, and deliver outstanding customer service to supporters and internal teams.

In this role you’ll work with the fundraising and marketing teams to acknowledge donors, coordinate events, generate reports, and ensure data accuracy. A positive, proactive attitude and strong written and verbal communication are essential.

Qualifications

• Experience or interest in fundraising and donor relations.
• Attention to detail and accuracy.
• Positive, proactive attitude.
• Outstanding written and verbal communication.

Responsibilities

• Serve as the first point of contact for donors and teams.
• Process donations and maintain donor records.
• Collaborate with marketing to prepare donor communications.
• Assist with events, planning, and on-the-day logistics.
• Generate reports and respond to data queries.

Skills

Customer service

Donor relations

Data entry

Communication

Tools

Donor database

Job description

We partner with charitable organizations to amplify their programs and drive positive change. We're currently seeking a dedicated Client Service Representative to join our expanding team. In this role, you'll serve as the first point of contact for our Fundraising and Marketing & Communications teams, helping to process donations, manage our database, and deliver exceptional customer service.

Key Responsibilities

• Act as the primary contact for all external and internal fundraising inquiries.
• Provide outstanding customer care, ensuring timely acknowledgment and appreciation of new and departing donors.
• Collaborate with management and the communications team to prepare and distribute accurate, engaging donor communications.
• Support a variety of fundraising and promotional events, including planning, logistics, and on-the-day assistance.
• Oversee the maintenance of the donor database, including internal training and support to ensure accurate data entry.
• Assist the fundraising team with data input, amendments, report generation, and data queries to ensure tasks are prioritized and deadlines are met.
• Stay informed on the latest fundraising initiatives and industry news.
• Take ownership of your role by incorporating new ideas and initiatives to enhance our fundraising efforts.

Requirements

• A passion for fundraising and a commitment to supporting a great cause; prior experience is a plus but not mandatory.
• Exceptional attention to detail and accuracy.
• A positive, energetic, and proactive attitude.
• Strong problem-solving skills and the ability to take initiative.
• Excellent written and verbal communication skills.

Why Join Us?

• Meaningful Impact: Contribute to initiatives that make a real difference in the community.
• Collaborative Environment: Work closely with a supportive team that values innovation and dedication.
• Professional Growth: Gain experience in fundraising and donor relations while developing your skill set.