Entry Level Customer Training Specialist – Traveling

The Reynolds and Reynolds Company; Phoenix (AZ); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

HSAs

401(k) matching

Paid vacation

Sick days

Paid holidays

Referral bonuses

Professional development

Internal promotion

Job summary

The Reynolds and Reynolds Company is seeking a Training professional to help customers convert to our software and provide training and support throughout the process.

You will travel about 80% of the time, meeting dealership management to understand needs, customize the system, and train key personnel. When not traveling, you will support customers from a home office and prepare for future trips.

Qualifications

• Bachelor's degree or equivalent experience.
• Ability to travel ~80% of the time.
• Outgoing, friendly personality.
• Strong written and verbal communication skills.
• Must have reliable home internet with sufficient bandwidth for video conferencing

Responsibilities

• Travel to dealerships to install and convert software.
• Customize the system and train dealership personnel.
• Support current customers from home office when not on site.
• Prepare for future trips and conduct follow-ups with customers

Skills

Presentation skills

Communication skills

Travel readiness

Education

Bachelor's degree or equivalent experience

Job description

Position Description

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

In this position, you will travel approximately 80% of the time, both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.

When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office.

Training

Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. You will also have the opportunity to see Reynolds’ solutions "in action" by visiting car dealerships that already utilize our solutions on a daily basis.

Requirements

• Bachelor's degree or equivalent experience
• Ability to travel 80% of the time
• Outgoing, friendly personality
• Strong written and verbal communication skills
• Must have reliable transportation, a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses
• Professional development and training
• Promotion from within

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.