Entry Level Customer Training Specialist – Traveling

The Reynolds and Reynolds Company; Kansas City (MO); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, life and HSA

401(k) with up to 6% matching

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Professional development and training

Promotion from within

Job summary

The Reynolds and Reynolds Company seeks a field-focused Training Specialist to drive customer success through software conversions and hands-on training. You will travel extensively to dealership locations, customize the system to meet each client’s needs, and train users on how to operate the solution.

When not traveling, you will support existing customers from your home office, handle follow-ups, and prepare for upcoming installations.

Qualifications

• Bachelor's degree or equivalent experience.
• Ability to travel 80% of the time.
• Outgoing, friendly personality.
• Strong written and verbal communication skills.
• Must have reliable home internet with sufficient bandwidth for video conferencing.

Responsibilities

• Assist customers with conversion and training on Reynolds software.
• Travel to dealership sites (approximately 80%) to install and customize the system.
• Provide training to key dealership personnel and understand dealership needs.
• Support current customers from home office when not on site and prepare for future trips.

Skills

Presentation skills

Communication skills

Travel readiness

Customer training

Team collaboration

Education

Bachelor's degree or equivalent experience

Job description

Position Description

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

In this position, you will travel approximately 80% of the time, both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.

When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office.

Training

Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. You will also have the opportunity to see Reynolds’ solutions "in action" by visiting car dealerships that already utilize our solutions on a daily basis.

Requirements

• Bachelor's degree or equivalent experience
• Ability to travel 80% of the time
• Outgoing, friendly personality
• Strong written and verbal communication skills
• Must have reliable transportation, a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses
• Professional development and training
• Promotion from within

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.