Entry Level Customer Training Specialist – Traveling

The Reynolds and Reynolds Company; Birmingham (AL); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, life insurance

401(k) with up to 6% matching

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Professional development and training

Job summary

The Reynolds and Reynolds Company is seeking a dedicated Training Specialist to assist customers in transitioning to our software systems. The role involves approximately 80% travel to client sites for installations and training, requiring excellent presentation and communication skills.

The ideal candidate will hold a Bachelor's degree or equivalent and possess a friendly personality. Benefits include comprehensive health coverage, 401(k) matching, paid vacation, and opportunities for professional development.

Qualifications

• Ability to travel 80% of the time.
• Must have reliable transportation with a valid driver’s license.
• Reliable home internet with sufficient bandwidth for video conferencing.

Responsibilities

• Help customers with smooth conversion to the Reynolds and Reynolds system.
• Travel approximately 80% of the time for installations and conversions.
• Customize the system based on dealership needs and train personnel.

Skills

Excellent presentation and communication skills

Outgoing, friendly personality

Strong written and verbal communication skills

Education

Bachelor's degree or equivalent experience

Job description

Position Description

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.

When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office.

Training

Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions in action by visiting car dealerships that already utilize our solutions on a daily basis.

Requirements

• Bachelor's degree or equivalent experience
• Ability to travel 80% of the time
• Outgoing, friendly personality
• Strong written and verbal communication skills
• Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses
• Professional development and training
• Promotion from within

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.