Entry Level Customer Training Specialist – Traveling

The Reynolds and Reynolds Company; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Paid vacation

Paid sick days

Eight paid holidays

Referral bonuses

Professional development and training

Promotion from within

Job summary

The Reynolds and Reynolds Company seeks a Training Specialist to connect customers with our software, guiding them through conversion and providing ongoing support.

The role requires frequent travel (about 80%), delivering on-site training, customizing the system to dealership needs, and staying engaged with customers from the home office when not traveling.

Qualifications

• Bachelor's degree or equivalent experience.
• Excellent presentation and communication skills.
• Willingness to travel 80% of the time.
• Reliable transportation and a valid driver’s license.
• Strong problem-solving and customer service abilities.

Responsibilities

• Travel approximately 80% to install and convert software for customers.
• Provide training and customer support during the process.
• Meet with dealership management to understand needs and customize the system.
• Support current customers from home office when not on the road.

Skills

Communication skills

Verbal communication

Written communication

Ability to travel

Valid driver’s license

Education

Bachelor's degree

Job description

Position Description

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

Position Description

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.

When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office.

Training

Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions ‘in action’ by visiting car dealerships that already utilize our solutions on a daily basis.

Requirements

• Bachelor'
• s degree or equivalent experience
• Ability to travel 80% of the time
• Outgoing, friendly personality
• Strong written and verbal communication skills
• Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses
• Professional development and training
• Promotion from within

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.