Entry Level Customer Training Specialist – Traveling

The Reynolds and Reynolds Company; Baltimore (MD); On-site; USD 54,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid vacation

Paid holidays

Referral bonuses

Professional development

Job summary

The Reynolds and Reynolds Company seeks a Training Specialist to help customers transition to our software and provide training and ongoing support throughout the process. Travel about 80% to install and convert software for dealerships, then support customers from a home office when not on-site.

Training lasts 2–3 months, with classroom and on-the-job mentoring. Requires strong communication skills, a friendly disposition, and a valid driver’s license with reliable internet access.

Qualifications

• Bachelor’s degree or equivalent experience.
• Ability to travel 80% of the time.
• Outgoing, friendly personality.
• Strong written and verbal communication skills.
• Must have reliable transportation and a valid driver’s license with minimal violations in recent years.
• Reliable home internet with sufficient bandwidth for video conferencing.

Responsibilities

• Travel ~80% to install and convert software for customers.
• Meet dealership management to understand needs and customize the system.
• Provide training to key dealership personnel on using the solution.
• Support current customers from home office when not on-site.
• Assist with ongoing customer setup, implementation, and follow-ups.

Skills

Outgoing personality

Communication skills

Reliable transportation

Driver's license

Internet bandwidth

Education

Bachelor's degree

Job description

Position Description

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

Position Description

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.

When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office.

Training

Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions ‘in action’ by visiting car dealerships that already utilize our solutions on a daily basis.

Requirements

• Bachelor'
• s degree or equivalent experience
• Ability to travel 80% of the time
• Outgoing, friendly personality
• Strong written and verbal communication skills
• Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses
• Professional development and training
• Promotion from within

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.