Entry Level Customer Success Specialist - Oklahoma City, OK

Messiah College; Oklahoma City (OK); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Customer Success Specialist, where you will empower automotive dealerships to maximize their software potential. This role combines on-site and remote support, ensuring clients receive top-notch assistance tailored to their needs. With a focus on building strong relationships, you'll engage in comprehensive training and professional development, setting you up for success in a rewarding career. Enjoy the flexibility of a home office, complemented by a company car and a supportive work environment that values your growth and work-life balance. If you are passionate about customer service and eager to make a difference, this opportunity is perfect for you.

Benefits

Medical, Dental, Vision Insurance

401(k) with Matching

Company Car

Remote Work Options

Professional Development

Promotion from Within

Paid Vacation and Sick Days

Qualifications

• Bachelor's Degree or equivalent experience required.
• Strong communication and customer service skills are essential.

Responsibilities

• Provide high-level customer support to automotive dealerships.
• Ensure customers use purchased software to its full potential.

Skills

Customer Service

Time Management

Written Communication

Verbal Communication

Organizational Skills

Relationship Building

Education

Bachelor’s Degree

Equivalent Experience

Tools

Video Conferencing Software

Home Office Equipment

Job description

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Entry Level Customer Success Specialist - Oklahoma City, OK

As a Customer Success Specialist, you will be responsible for providing high-level customer support to approximately 50-70 automotive dealerships in a defined area. Functioning as a consultant, you will ensure that our customers are using the software they purchased to its full potential. You will provide both on-site and video conference support to customers, with roughly 80% of the time spent on-site and 20% via video conference.

Customer Success Specialists work from a home office and will be provided a company car, cell phone, and tablet.

TRAINING:

Paid Training! The nature of the position requires you to successfully complete an intensive training program, consisting of classroom instruction at our offices in Houston, TX, and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. Additionally, you will be paired with mentors across the country to apply your classroom knowledge in a real-world setting.

REQUIREMENTS:

1. Bachelor’s Degree or equivalent experience
2. Self-starter with good time management skills
3. Strong written and verbal communication skills
4. Excellent customer service and organizational skills
5. Ability to build strong customer relationships
6. Valid driver’s license with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
7. Ability to travel, with overnight hotel stays, up to 50% during the training period (approximately 6 months). After training, must be able to travel approximately 20% of the time.
8. Reliable home internet with sufficient bandwidth for video conferencing

BENEFITS:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

1. Medical, dental, vision, life insurance, and a health savings account
2. 401(k) with up to 6% matching
3. Company car for business and personal use
4. Working remotely with a company cell phone, laptop, and other provided home office equipment
5. Professional development and training
6. Promotion from within
7. Paid vacation and sick days

ABOUT OUR COMPANY:

Established in 1866, Reynolds and Reynolds offers the Retail Management System – a complete suite of products and services for automotive dealerships. Reynolds solutions are built to work as one for all areas of the dealership. While headquartered in Dayton, Ohio, Reynolds has offices worldwide, employing more than 4,300 associates. We offer energizing projects, high-powered teaming, constant learning, and professional growth.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. We are an equal opportunity employer.