Entry-Level Customer Service Representative – Immediate Start

GEM VA INC.; Richmond (VA); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Immediate hiring opportunities

Full-time hours

Paid training

Weekly pay

Performance-based bonuses

Medical, dental, and vision benefits

Career advancement opportunities

Leadership development

Advancement into event management and—

Job summary

GEM VA INC. is seeking motivated, outgoing individuals for Entry-Level Customer Service Representatives to support live events, fundraising campaigns, and community outreach programs.

No experience required; paid training, hands-on coaching, mentorship, and real-world event experience are provided to develop valuable professional skills and a long‑term career. In this role you will engage attendees, donors, and volunteers at events, deliver friendly customer service, share information about

Qualifications

• Outgoing, personable, and comfortable engaging with the public.
• Strong communicators with excellent interpersonal skills.
• Positive, professional, coachable, and eager to learn.
• Team-oriented with a strong work ethic.

Responsibilities

• Engage with attendees, donors, supporters, and participants at live events and community programs.
• Provide friendly, professional, and approachable customer service.
• Share campaign, fundraising, and nonprofit information clearly and confidently.
• Answer questions and help participants understand campaign objectives and initiatives.
• Support event setup, breakdown, logistics, and on-site operations.
• Assist with promotional activities and community outreach initiatives.
• Build positive relationships with community members, supporters, and partner organizations.
• Represent nonprofit and charitable campaigns professionally and positively.
• Help create a welcoming, energetic, and engaging event environment.
• Collaborate with team members to achieve event and campaign goals.
• Participate in paid training, coaching, and professional development programs.

Skills

Outgoing personality

Strong communication

Team oriented

Reliable and motivated

Customer service mindset

Job description

We are a fast-growing event marketing and fundraising company dedicated to creating memorable experiences while supporting meaningful community initiatives. We partner with nonprofit and charitable organizations to deliver engaging live events, fundraising campaigns, community outreach programs, and customer engagement experiences.

We’re seeking motivated, outgoing, and people-oriented individuals to join our team immediately as Entry-Level Customer Service Representatives.

No previous experience is required. We provide paid training, hands‑on coaching, mentorship, and real-world event experience to help you develop valuable professional skills and build a long-term career.

Position Overview

As an Entry-Level Customer Service Representative, you will serve as a professional representative at live events, brand activations, fundraising campaigns, and community outreach programs.

You’ll interact directly with event attendees, donors, supporters, and community members while providing friendly customer service and sharing information about campaigns and charitable initiatives.

This position is ideal for individuals who enjoy working with people, want hands‑on experience in customer service, event marketing, fundraising, communications, and community outreach, and are interested in developing into future leadership roles.

Key Responsibilities

As an Entry-Level Customer Service Representative, you will:

• Engage with attendees, donors, supporters, and participants at live events and community programs
• Provide friendly, professional, and approachable customer service
• Share campaign, fundraising, and nonprofit information clearly and confidently
• Answer questions and help participants understand campaign objectives and initiatives
• Support event setup, breakdown, logistics, and on‑site operations
• Assist with promotional activities and community outreach initiatives
• Build positive relationships with community members, supporters, and partner organizations
• Represent nonprofit and charitable campaigns professionally and positively
• Help create a welcoming, energetic, and engaging event environment
• Collaborate with team members to achieve event and campaign goals
• Participate in paid training, coaching, and professional development programs

Entry-Level Customer Service Representative Qualifications

We’re looking for candidates who are:

• Outgoing, personable, and comfortable engaging with the public
• Strong communicators with excellent interpersonal skills
• Positive, professional, coachable, and eager to learn
• Team-oriented with a strong work ethic
• Reliable, dependable, and motivated
• Comfortable working in a fast‑paced, event‑focused environment
• Available for an immediate start
• Interested in developing skills in customer service, event marketing, fundraising, sales, communications, or leadership

Previous experience in retail, hospitality, sales, customer service, fundraising, events, or marketing is a plus but not required.

Paid training is provided for qualified entry‑level candidates.

What We Offer

We’re committed to providing our team with the training, support, and opportunities needed to grow professionally.

Our benefits and opportunities include:

• Immediate hiring opportunities
• Full‑time hours
• Paid training
• Ongoing coaching and professional mentorship
• Weekly pay
• Performance‑based bonuses
• Medical, dental, and vision benefits
• Career advancement opportunities
• Leadership development
• Advancement into event management and account‑level roles
• Supportive, energetic, and team‑driven work environment
• Opportunities to work alongside nonprofit and charitable organizations
• Hands‑on experience in customer service, fundraising, event marketing, and community outreach

Career Growth & Advancement

We believe in developing our team from within. As you gain experience and demonstrate strong performance, you may have opportunities to take on additional responsibilities and advance into roles such as:

• Team Leadership
• Event Management
• Campaign Coordination
• Customer Engagement Leadership
• Account Support
• Training and Development
• Management

Our paid training and mentorship programs are designed to help you develop transferable skills in communication, customer service, leadership, event coordination, fundraising, and team management.

Why Join Our Team?

This entry‑level customer service position offers more than a traditional customer service role. You’ll gain hands‑on experience at live events while working directly with people and supporting campaigns that create meaningful community impact.

If you’re looking for an opportunity to build professional experience, strengthen your communication skills, work with a supportive team, and develop a career in customer service, event marketing, fundraising, or community outreach, this could be an excellent fit.