Entry Level Customer Service Quality Assurance Analyst

A2Z Field Services; Plain City (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the mortgage field services industry is seeking entry-level Customer Service Quality Assurance Analysts. This role offers the chance to enhance your experience or start your career, focusing on high-quality service delivery. Full-time and part-time positions are available, with remote work options after initial training and various benefits including healthcare and performance bonuses.

Benefits

Full remote work schedule after training

Flexible working hours after training

Monthly performance bonuses

Healthcare, vision, and dental benefits from day one

Qualifications

• Excellent customer service skills.
• Effective planning and organization skills.
• Strong written and verbal communication skills.

Responsibilities

• Order tracking and confirming receipt of pictures/reports from vendors.
• Processing work orders and reviews.
• Occasional shift changes and overtime may be required.

Skills

Customer service skills

Planning

Organization

Attention to detail

Communication

Problem solving

Tools

Outlook

Word

Excel

Job description

Entry Level Customer Service Quality Assurance Analyst

Join to apply for the Entry Level Customer Service Quality Assurance Analyst role at A2Z Field Services.

Job Description: A2Z Field Services is seeking entry-level, self-motivated, and customer-focused candidates to join our team. We are a leading company in the mortgage field services industry, headquartered in Dublin, OH. This role offers an opportunity to enhance your experience or start your career, working with team members to deliver high-quality services our clients will be proud of.

Positions available: Full-Time and Part-Time roles with responsibilities including order tracking, confirming receipt of pictures/reports from field vendors, processing work orders, and review. Occasional shift changes and overtime may be required.

Benefits include:

• Full remote work schedule following initial in-office training (occasional in-office meetings possible)
• Flexible working hours for some positions after training
• Competitive hourly pay of $14-$16
• Monthly performance bonuses
• Healthcare, vision, and dental benefits from day one for full-time employees

Minimum Requirements:

• Excellent customer service skills and ability to maintain good relations with customers and vendors
• Effective planning, organization, and prioritization skills
• Attention to detail
• Strong written and verbal communication skills
• Proficiency in Outlook, Word, and Excel
• Ability to work independently and solve problems

Applicants should be prepared for extensive computer work and frequent phone interactions. Reasonable accommodations are available for qualified individuals with disabilities; contact HR for assistance.