Entry Level | Customer Experience Associate

Professional Travel Group; Maryland; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Training provided

Job summary

Aisle & Abroad is a remote-friendly studio specializing in weddings, events, and destination experiences. We seek a Remote Customer Experience Associate to manage client communication, scheduling, and coordination for weddings, events, and destination experiences.

This role focuses on delivering a smooth and positive client journey through organized planning, proactive communication, and meticulous record-keeping, all while working independently in a flexible remote environment.

Qualifications

• Excellent communication and organizational skills.
• Detail-oriented with multitasking ability.
• Professional and client-focused mindset.
• Comfortable working remotely and independently.
• Familiar with online tools and platforms.

Responsibilities

• Communicate with clients via email and online platforms.
• Support scheduling, appointments, and coordination of client timelines.
• Assist with organizing event and experience details.
• Maintain accurate and organized client records.
• Provide general support to ensure a seamless client experience.
• Collaborate with team members to support daily operations.

Job description

We are seeking a Remote Customer Experience Associate to support client communication, scheduling, and coordination for weddings, events, and destination experiences.

This role focuses on creating a smooth and positive experience for clients by assisting with organization, communication, and planning support. It is ideal for individuals who enjoy working with people, staying organized, and contributing to meaningful and well-executed experiences.

Key Responsibilities

• Communicate with clients via email and online platforms
• Support scheduling, appointments, and coordination of client timelines
• Assist with organizing event and experience details
• Maintain accurate and organized client records
• Provide general support to ensure a seamless client experience
• Collaborate with team members to support daily operations

Requirements

• Strong communication and organizational skills
• Detail-oriented with the ability to manage multiple tasks
• Professional and client-focused mindset
• Comfortable working independently in a remote environment
• Basic proficiency with online tools and communication platforms

Work Environment

• Fully remote position
• Flexible work structure
• Supportive and collaborative team environment
• Training and resources provided

About Aisle & Abroad

Aisle & Abroad is a wedding, event, and destination experience studio focused on creating meaningful celebrations and curated journeys. We support clients with weddings, events, honeymoons, and milestone experiences through thoughtful planning and personalized service.

This role is ideal for individuals interested in client services, events, and flexible remote work environments.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.