Entry-Level Compliance Support Associate

CU*Answers; Grand Rapids (MI); On-site; USD 40,000 - 56,000; Full time

Job summary

CU*Answers is seeking an Entry Level Audit Link Associate to help monitor transaction and employee account activity for multiple credit unions. This role supports compliance and financial oversight by completing scheduled reviews, identifying unusual activity, and communicating findings to credit union leadership.

The position focuses on reviewing daily reports, monitoring dormant accounts, and verifying wire transfers and employee activity, with regular escalation as needed to leadership.

Qualifications

• High School Diploma or GED required.
• Strong attention to detail, research ability, and sound judgment.
• Professional written and verbal communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to handle confidential information with discretion.
• Financial institution experience preferred.

Responsibilities

• Review daily reports and determine when suspicious activity should be escalated.
• Monitor dormant account activity, file maintenance logs, and transaction reversals.
• Review wire transfer logs for abnormal activity and ensure details are maintained.
• Review employee account activity and report concerns weekly.
• Review weekly reports and investigate any hits.

Skills

Attention to detail

Research skills

Communication skills

MS Office

Confidentiality

Financial institution experience

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Description

CU*Answers is seeking an Entry Level Audit Link Associate to help monitor transaction and employee account activity for multiple credit unions. This role supports compliance and financial oversight by completing scheduled reviews, identifying unusual activity, and communicating findings to credit union leadership.

What You'll Do

• Review daily reports and recommend when suspicious activity should be escalated
• Monitor dormant account activity, file maintenance logs, and transaction reversals
• Review wire transfer logs for abnormal activity and confirm required details are maintained
• Review employee account activity and report concerns weekly
• Review weekly reports and investigate any hits

What You Bring

• High School Diploma/GED
• Strong attention to detail, research ability, and sound judgment
• Professional written/verbal communication skills
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Ability to handle confidential information with discretion
• Financial institution experience preferred

Why You'll Love Working With Us

You'll be part of a collaborative, mission-driven team that supports credit unions nationwide. We believe in cooperative values, continuous learning, and empowering our employees to grow their skills.

What is CU*Answers?

CU*Answers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!

WORK ENVIRONMENT & PHYSICAL ACTIVITIES

CU*Answers operates in a professional office building setting. Some job assignments at CU*Answers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*Answers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

NOTICE

This job description is not intended to be, nor should be construed as a contract for employment. CU*Answers makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CU*Answers has defined this position to be.

CU*Answers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CU*Answers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CU*Answers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.

CU*Answers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. CU*Answers is an Equal Opportunity Employer.