Entry-Level Centralized Servicing Specialist

Lendmark Financial Services LLC; Gilbert (AZ); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Lendmark Financial Services is seeking a Centralized Servicing Representative I in a hybrid office setting. The role emphasizes handling customer inquiries via the toll-free line and supporting mobile app users with registrations, logins, and password resets.

The position calls for 0–2 years in customer service, strong communication, and a detail-oriented approach. Employees receive comprehensive benefits and potential quarterly incentive opportunities based on performance.

Qualifications

• High School Diploma or GED required.
• 0–2 years of customer service or related experience.
• Strong written and verbal communication skills.

Responsibilities

• Operate the company’s Customer Service Toll-Free line and resolve inquiries promptly.
• Provide entry-level support for the Mobile App and troubleshoot registration or login issues.
• Enter customer complaints and credit disputes into the case management system.
• Process returned mail and correspondence and ensure timely response.
• Handle settlement-related tasks, including release of liens per state law.
• Manage help desk tickets and posting centralized payments accurately.
• Assist with daily banking deposits and balance cash drawers.

Skills

Customer service

Multitasking

Communication

Empathy

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Windows

Excel

Word

Job description

Lendmark Financial Services is seeking a Centralized Servicing Representative I in a hybrid office setting. The role emphasizes handling customer inquiries via the toll-free line and supporting mobile app users with registrations, logins, and password resets.

The position calls for 0–2 years in customer service, strong communication, and a detail-oriented approach. Employees receive comprehensive benefits and potential quarterly incentive opportunities based on performance.