Centralized Servicing Representative I

Lendmark Financial Services LLC; United States; On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Paid time off

Life insurance

Long‑term disability

Tuition assistance

Employee assistance program

Critical care insurance (optional)

Auto/home/pet insurance (optional)

Job summary

Lendmark Financial Services LLC seeks a Centralized Servicing Representative I to support branch and centralized operations. Responsibilities include handling the toll‑free line, processing mail, logging complaints, and managing payments and deposits in a fast‑paced office environment.

The role requires basic experience in consumer finance, strong multitasking, and excellent communication skills. Overtime and weekend hours may be required seasonally.

Qualifications

• High School Diploma or GED from an accredited institution.
• 0–2 years of consumer finance or related experience.
• Detail‑oriented and able to multi‑task.
• Excellent analytical and problem‑solving skills.
• Excellent communication and customer‑service skills.
• Proficient working knowledge of Microsoft Windows, Excel, and Word applications.
• Ability to work with minimum supervision.

Responsibilities

• Operate the company’s Customer Service Toll‑Free line; handle inquiries and concerns, ask for clarification to resolve customer questions promptly and accurately, or transfer callers to appropriate parties for assistance.
• Pick up mail daily for the facility; sort and distribute among various departments.
• Enter all customer complaints and credit disputes received via telephone, email, or mail using complaint‑management software.
• Process all returned mail, returned check letters, credit verification letters, or any other correspondence received.
• Handle processing of paid‑out contracts and release liens in a timely manner, according to state law and company guidelines.
• Efficiently and accurately handle system‑related “help desk” tickets.
• Accurately post all centralized payment handling, including mail, electronic, repo payments, bankrupt trustee payments, and garnishment payments.
• Prepare daily banking deposits, balance cash drawers each day, maintain a cash‑count record, and perform other cashier‑related duties.
• Process charge‑off transactions on all 180‑day delinquent accounts.
• Process modification requests.
• Manage risk relative to position.
• Perform all other duties assigned by Management.

Skills

Attention to detail

Analytical thinking

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Windows

Excel

Word

Job description

Summary

The Centralized Servicing Representative I is responsible for providing support to branch and centralized operations, handling a variety of functions.

Responsibilities

• Operate the company’s Customer Service Toll‑Free line; handle inquiries and concerns, ask for clarification to resolve customer questions promptly and accurately, or transfer callers to appropriate parties for assistance.
• Pick up mail daily for the facility; sort and distribute among various departments.
• Enter all customer complaints and credit disputes received via telephone, email, or mail using complaint‑management software.
• Process all returned mail, returned check letters, credit verification letters, or any other correspondence received.
• Handle processing of paid‑out contracts and release liens in a timely manner, according to state law and company guidelines.
• Efficiently and accurately handle system‑related “help desk” tickets.
• Accurately post all centralized payment handling, including mail, electronic, repo payments, bankrupt trustee payments, and garnishment payments.
• Prepare daily banking deposits, balance cash drawers each day, maintain a cash‑count record, and perform other cashier‑related duties.
• Process charge‑off transactions on all 180‑day delinquent accounts.
• Process modification requests.
• Manage risk relative to position.
• Perform all other duties assigned by Management.

Qualifications

• High School Diploma or GED from an accredited institution.
• 0–2 years of consumer finance or related experience.
• Detail‑oriented and able to multi‑task.
• Excellent analytical and problem‑solving skills.
• Excellent communication and customer‑service skills.
• Proficient working knowledge of Microsoft Windows, Excel, and Word applications.
• Ability to work with minimum supervision.
• Use of personal vehicle may be required for mail collection and bank deposits made at off‑site locations; mileage is reimbursed for these activities.
• May require lifting of materials up to 15 lbs.

Benefits

Comprehensive benefits package for employees and dependents includes medical, dental, vision, paid time off, paid holidays, 401(k), life insurance, long‑term disability, tuition assistance, and an employee assistance program. Optional benefits such as critical care, auto, home, and pet insurance, as well as other ancillary insurance options, are also available.

Working Conditions

Traditional office environment. Overtime and weekend hours may be required due to seasonal or month‑end needs, or as requested.