Entry-Level Casino Security & Guest Care

Paycom - ATS; Colorado; On-site; USD 32,000 - 42,000; Full time

Job summary

Ute Mountain Casino Hotel requires Security Officers to maintain a visible, professional presence, patrol both interior and exterior areas, and respond calmly to incidents. Entry-level Security Officer I emphasizes customer service, de-escalation, and adherence to gaming policies, with opportunities to grow through higher tiers while supporting guest care.

Responsibilities include patrolling, monitoring behavior, assisting guests, and documenting incidents with accuracy.

Qualifications

• Must be at least 21 years old and able to obtain Ute Mountain Ute Gaming Commission license.
• Valid driver’s license and be insurable under company policy.
• Professional, reliable, with discretion and confidentiality.
• Flexible hours including nights, weekends, and holidays.
• Fluent in English; able to write clear incident notes and reports.

Responsibilities

• Conduct routine patrols of interior and exterior property areas.
• Monitor guest and employee behavior for safety and compliance.
• Provide clear directions and support to guests and team members.
• Report suspicious activity or policy violations to supervisors promptly.
• Assist with door checks, age verification, and guest escorts.
• Respond to medical calls and provide basic first aid until EMS arrives.
• Complete logs and incident reports; maintain post security.

Skills

Safety basics

Customer service

Situational awareness

Documentation & reporting

Professional demeanor

Education

High school diploma or GED

Job description

Ute Mountain Casino Hotel requires Security Officers to maintain a visible, professional presence, patrol both interior and exterior areas, and respond calmly to incidents. Entry-level Security Officer I emphasizes customer service, de-escalation, and adherence to gaming policies, with opportunities to grow through higher tiers while supporting guest care.

Responsibilities include patrolling, monitoring behavior, assisting guests, and documenting incidents with accuracy.