Entry-Level Call Center Trainee — Customer Care

Car-Mart, Inc.; Rogers, Northern (AR, KY); Hybrid; USD 18,000 - 23,000; Full time

Benefits offered by this job

401(k) match

Stock purchase plan

PTO

Health plan choices

Job summary

America’s Car-Mart in Rogers, AR is seeking a Call Center Trainee to join our team. This entry‑level role handles a high volume of inbound and outbound calls under the guidance of experienced trainers, gaining hands‑on experience in customer inquiries, issue resolution, and delivering exceptional service.

The position offers a starting pay of $15.00 per hour, with Monday through Friday, 8am to 5pm availability and clear growth opportunities within our call center department.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Ability to use digital devices and software with confidence.

Responsibilities

• Log customer service calls using the company tracking software.
• Escalate customer complaints to appropriate management levels.
• Follow up with prospects, customers and dealerships.

Skills

HS Diploma

Digital literacy

Phone communication

Active listening

Conflict management

Problem solving

Multitasking

Education

HS Diploma

Job description

America’s Car-Mart in Rogers, AR is seeking a Call Center Trainee to join our team. This entry‑level role handles a high volume of inbound and outbound calls under the guidance of experienced trainers, gaining hands‑on experience in customer inquiries, issue resolution, and delivering exceptional service.

The position offers a starting pay of $15.00 per hour, with Monday through Friday, 8am to 5pm availability and clear growth opportunities within our call center department.