Entry-Level Benefit Programs Specialist: Eligibility & Aid

Virginia Department of Social Services; Bristol (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Virginia Department of Social Services is seeking an entry-level Benefit Programs Specialist I. This role trains under supervision to determine eligibility for various social services programs and supports the transition to full performance after training.

The position involves interviewing clients, explaining program details, processing financial assistance applications, and evaluating data accuracy while maintaining confidentiality and professional ethics.

Qualifications

• High school diploma supplemented with additional training and related work experience.
• Equivalent combination of training and experience providing required knowledge, skills and abilities.

Responsibilities

• Conducts interviews to determine eligibility for assistance.
• Explains benefit programs and determines need for assistance.
• Processes applications for financial assistance and diversion; explains client responsibilities and program availability.
• Evaluates data accuracy and consistency; substantiates its accuracy.

Skills

Interviewing

Data collection

Communication (oral & written)

Analytical thinking

Education

High school diploma

Related training/experience

Tools

Office software

Job description

Virginia Department of Social Services is seeking an entry-level Benefit Programs Specialist I. This role trains under supervision to determine eligibility for various social services programs and supports the transition to full performance after training.

The position involves interviewing clients, explaining program details, processing financial assistance applications, and evaluating data accuracy while maintaining confidentiality and professional ethics.