Entry Level Bank Teller (Escondido Civic)

SDCCU; Escondido (CA); Sur place; USD 26 000 - 29 000; Plein temps

Résumé du poste

SDCCU in Escondido, CA is seeking a Member Service Representative I to build relationships with members and deliver efficient, accurate service. You will promote Credit Union products and support the team in fulfilling the organization's mission and values.

The role requires a high school diploma, at least 6 months of customer service, and the ability to process routine transactions, handle cash, and maintain compliance with AML, BSA, OFAC, CTR and information security procedures.

Qualifications

• High school diploma or equivalent.
• 6 months of customer service experience.
• Cash handling experience preferred.
• Strong listening, communication, time management, and organizational skills.
• Ability to work independently and effectively in a team environment.
• Professional appearance and demeanor.

Responsabilités

• Deliver exceptional member experience by maintaining a positive, professional attitude while assisting members.
• Accurately process routine member transactions (deposits, withdrawals, loan payments, wires).
• Maintain a balanced cash drawer and follow branch policies and risk management requirements.
• Use strong communication to understand financial needs and offer valuable options.
• Identify products/services and refer members to the appropriate representative.
• Collaborate with the branch team to achieve personal and branch goals.
• Adhere to AML, BSA, OFAC, CTR, and MISP requirements.
• May work weekends and/or extended hours and attend events.
• Perform other duties as assigned.

Connaissances

Listening

Communication

Time management

Organizational skills

Independent worker

Team player

Professional appearance

Formation

High school diploma or equivalent

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Escondido, CA, US

Salary Range: $19.00 To $21.25 Hourly

Position Summary:

Member Service Representative I is responsible for building meaningful relationships with members while delivering efficient, accurate and exceptional service. As an employee of the credit union, Member Service Representative I is expected to promote Credit Union products and services to existing and potential members and work with a dedicated team of professionals to support the organization’s mission and values.

Minimum Qualifications (Education, Experience, Skills)

• High school diploma or equivalent.
• 6 months of customer service experience.
• Cash handling experience preferred.
• Strong listening, communication, time management, and organizational skills.
• Demonstrated ability to achieve assigned goals and performance expectations.
• Successful completion of New Hire Training course and exam.
• Ability to work independently and effectively in a team environment.
• Professional appearance and demeanor.

Essential Duties and Responsibilities

• Deliver exceptional member experience by consistently maintaining a positive and professional attitude while caring for members and resolving routine member questions.
• Accurately process routine member account transactions such as deposits, withdrawals, loan payments, wires, etc.
• Maintain a balanced cash drawer; follow branch operations, policy and procedures and risk management requirements.
• Use strong communication skills to understand and clarify members’ financial needs, provide valuable options to assist members.
• Identify and offer products and services to members and/or refer the member to an appropriate representative or partner to meet their financial needs.
• Work with branch team members to achieve assigned personal and branch performance goals.
• Adhere to credit union regulatory and compliance requirements including Anti-Money Laundering (AML), Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Currency Transaction Report (CTR), Member Information Security Procedures (MISP).

Other Duties & Responsibilities

• May be required to work weekends and/or extended hours, include attending community/business development events.
• Perform other duties as assigned.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate.