Entry Level Account Manager - Virginia Beach, VA

Genesis-Global-Group; Virginia Beach (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

MDL, a member of Genesis Global Group, is a CLIA certified clinical laboratory specializing in DNA-based molecular testing. We are expanding our sales force and seeking an Entry Level Account Manager to manage a large client base and serve as a liaison between management and customers.

You will grow revenues, establish long-term client relations, educate clients, coordinate solutions with the lab, and support retention strategies with the Senior Sales Executive.

Qualifications

• 1–3 years of successful customer service experience.
• Well-developed multi-tasking, organizational skills, and detail orientation.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Must demonstrate sound judgment and decision-making ability.
• Proficient with MS Office, Excel, email and internet.

Responsibilities

• Grow client base revenues by presenting new test information and up selling.
• Establish positive long-term client relations.
• Educate and train clients; coordinate solutions between lab and client.
• Collaborate with Senior Sales Executive to address client concerns and retention.
• Monitor client satisfaction and suggest corrective actions as needed.
• Maintain awareness of competitors in the territory.

Skills

Customer service

Multi-tasking

Communication

Organizational skills

Problem solving

Education

Medical Assistant certification or Associate Degree, BA/BS preferred

Tools

MS Office

Excel

Email / Internet

Job description

Job Summary

Medical Diagnostic Laboratories(MDL), a member of Genesis Global Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.

MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).

MDL is looking to expand its sales force throughout the U.S. We are seeking a high-energy, self-motivated individual to join our sales team. As an Entry Level Account Manager, you will be responsible for maintaining a large client base of existing customers for MDL and serve as a liaison between management and customers to resolve any customer issues.

Essential Functions

• Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients
• Establish positive long-term client relations
• Educate and train clients, research problems and coordinate solutions between the laboratory and client
• Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies
• Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required
• Maintain knowledge of competitors and their presence in assigned territory

Job Qualifications

General Knowledge, Skills, and Abilities (KSA's) required

• 1-3 years of successful customer service experience.
• Well-developed multi-tasking, organizational skills, and detail orientation are key to success
• Energy, motivation, enthusiasm, and integrity
• Excellent written and verbal communication skills
• Must demonstrate sound judgment and decision-making ability
• Computer proficiency in MS Office, Excel, e-mail and internet functions

• Knowledge of laboratory testing and competing products.

• Must be able to travel within the coverage area and occasionally nationwide

Physical Demands

• Use hands to handle, control, or feel objects, tools, or controls
• Ability to sit, stand and walk
• Ability to drive motor vehicle

Workplace Conditions

• Requires frequent traveling by motor vehicle
• May be exposed to various workplace environments when meeting with customers

Education and Certifications

• Medical Assistant certification or Associate Degree, BA/BS preferred.

Visit us at https://www.mdlab.com/

Medical Diagnostic Laboratories is a member of Genesis Global Group, an equal opportunity employer.