Entrepreneurship Program Manager

Lakeshore Advantage; Holland (MI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

160 hours PTO + holidays

401k with company match

Medical, dental, vision coverage

Job summary

Lakeshore Advantage in Holland, MI is seeking an Entrepreneurship Program Manager to coordinate SURGE programs, workshops, and member initiatives. You will manage logistics, data, and communication to keep programs running smoothly and ensure entrepreneurs access resources efficiently.

The role emphasizes organizing day-to-day operations, maintaining CRM data quality, and collaborating with partners to support founders and community resources. A proactive, detail-focused approach is essential.

Qualifications

• Minimum of 2 years of relevant experience in program coordination, project management, operations, or startup support.
• Experience with government grant procurement and/or grant management is a plus.
• Full-time, 40 hours per week; in-person in Holland, MI; some evenings and early mornings required.

Responsibilities

• Manage day-to-day coordination, administration, and execution of SURGE programs, workshops, events, and member initiatives, ensuring timelines and logistics stay organized.
• Maintain accurate member, program, event, engagement, referral, and outcome data in CRM and reporting systems to support grant reporting and dashboards.
• Support member recruitment, onboarding, engagement, retention, and renewal processes with clear communication and follow-up.
• Help SURGE members navigate programs, referrals, coaches, mentors, and resource partners within the entrepreneurial ecosystem.
• Collaborate with marketing and events staff on program promotion, registration, and post-event follow-up.
• Use data and feedback to recommend improvements to programming and member support.

Skills

Detail orientation

Program management

Administrative skills

CRM and data tracking

Relationship building

Communication

Adaptability

Self-starter

Tools

CRM systems

Job description

Lakeshore Advantage Entrepreneurship Program Manager

Holland, MI · Full time

The Entrepreneurship Program Manager helps keep SURGE programs, member support, data, and day-to-day operations running smoothly so entrepreneurs can access the right resources at the right time. This role is a strong fit for someone who is highly organized, detail-oriented, and energized by building clear systems, managing programs, tracking outcomes, and coordinating many moving pieces. While experience in entrepreneurship or startup support is helpful, it is not required. This position is well suited for a strong program and project manager who is curious, adaptable, and excited to learn the entrepreneurial ecosystem while supporting founders, partners, and community resources.

About Lakeshore Advantage

Lakeshore Advantage serves current and prospective companies in Ottawa and Allegan Counties, providing one-stop assistance for location, innovation, and growth. Our team specializes in assisting companies in the advanced manufacturing, life sciences, information technology, agribusiness, and aerospace and defense industries.

Description

Our team is guided by a set of unique core values that drive our culture:

• Always Evolving
• CEO of Our Own Responsibilities
• Come to the Rescue
• Do the Right Thing
• Lead the Standing Ovation

Position Responsibilities

• Manage the day-to-day coordination, administration, and execution of SURGE programs, workshops, events, and member initiatives, ensuring timelines, logistics, communications, partner involvement, data, and follow-up stay organized and on track
• Maintain accurate member, program, event, engagement, referral, and outcome data in CRM and reporting systems to support grant reporting, metrics tracking, dashboards, documentation, and program impact reporting
• Support member recruitment, onboarding, engagement, retention, and renewal processes through clear communication, organized tracking, consistent follow-up, and a welcoming member experience
• Help SURGE members and entrepreneurs navigate available programs, referrals, coaches, mentors, resource partners, and community resources while learning the entrepreneurial ecosystem over time
• Collaborate with marketing and events staff on program promotion, registration, logistics, communications, post-event follow-up, prospective member tracking, and timely next steps
• Use data, member feedback, and ecosystem insights to recommend improvements to programming, engagement, and member support

Preferred Skills

• Interest in learning about entrepreneurship, startups, and venture creation; prior direct experience in the startup ecosystem is helpful but not required
• Extremely detail-oriented with the ability to plan ahead, manage day-to-day tasks, adapt to changing priorities, and follow through
• Strong program, project, administrative, and systems management skills, including maintaining accurate records, organizing information, tracking timelines, and managing follow-up
• Comfortable using CRM systems, data entry, data quality practices, metrics tracking, reporting, and other tools that support organized program management
• Strong relationship-building and collaboration skills with the ability to work well with entrepreneurs, partners, community members, founders, coaches, mentors, service providers, and internal team members
• Exceptional communication skills, including written, verbal, presentation, facilitation, one-on-one support, and constructive feedback
• Adaptable and comfortable working with fast-moving entrepreneurs, shifting priorities, ambiguity, and frequent interruptions
• Self-starter with the ability to identify what needs to be done, work independently, and follow through

Qualifications & Experience

• Minimum of 2 years of relevant experience required. Experience in program coordination, project management, operations, member support, customer success, community management, entrepreneurship support, or startup environments preferred
• Government grant procurement and/or grant management experience a plus
• Full-time, 40 hours per week
• In-person, Holland, MI
• Some evenings and early mornings required.

Supervisor: Vice President of Entrepreneurship

Benefits We Offer

• 160 hours of paid time off, 10 paid holidays plus 1 floating holiday
• 401k 3% contribution up to 7% match
• Medical, dental, and vision healthcare for full-time employees