ENTRANCE ATTENDANT

Memorial Health; Springfield (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health organization is looking for an ENTRANCE ATTENDANT to provide essential services such as valet parking and assistance to visitors and patients with accessibility needs. This full-time role is vital in ensuring a welcoming environment, supporting the mission to uphold safety and quality in healthcare services.

Qualifications

• Must possess valid Illinois driver’s license.
• Experience in driving manual transmission vehicles.
• At least one year of experience dealing with the public.

Responsibilities

• Valet park and return vehicles for patients, visitors, and volunteers.
• Greet and direct people as they approach the lobbies.
• Transport individuals needing assistance to their locations.

Skills

Guest relations

Clear communication

Education

High school graduation equivalent

Job description

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Greets and provides transportation services to visitors, patients and others with accessibility needs at the entrance of Memorial Health locations. Provide valet parking services for visitors and/or patients. Provide information regarding directions and location of specific services. Proactively works to resolve all questions, concerns and assistance needs to the customer’s best interest. Monitor and control all traffic through the driveway during hours of service. Embodies the Memorial Health Values of Safety, Integrity, Quality and Stewardship that support our mission, vision and values.

Education

Qualifications

• Education equivalent to graduation from high school is recommended.
  
  

Licensure/Certification/Registry

• Must possess valid Illinois driver’s license and must be deemed as an acceptable driver in accordance with the MH Fleet Safety Policy (five year motor vehicle registration will be required).
  
  

Experience

• Experience in driving manual transmission vehicles.
• Experience in driving a variety of vehicle make and models.
• One year experience in position dealing with public.
  
  

Other Knowledge/Skills/Abilities

• Excellent guest relations skills.
• Demonstrate ability to communicate clearly.
  
  

Responsibilities

• Valet park and return vehicles for patients, visitors and volunteers with accessibility needs.
• Proactively greet and appropriately direct all people as they approach Memorial Health lobbies, including providing assistance with wayfinding.
• Transport patients, visitors and volunteers who require the use of a wheelchair or additional mobility support to their location.
• Ensure that visitors and/or patient’s vehicles are driven safely and appropriately.
• Collect, clean and organize wheelchairs to maintain appropriate par levels at entrances.
• Ensure the driveway remains environmentally safe and free of obstacles and hazards.
• Issue valet claim tickets and return keys and record and maintain accurate valet parking logs.
• Maintain a respectful and inclusive environment for patients, visitors, volunteers and colleagues.
• Take appropriate action when observing a disruptive and/or violent behavior of any patient, visitor or employee. Report accidents or incidents appropriately.
• Safely assist patients in and out of vehicles and wheelchairs and provides support for loading and unloading medical equipment from private vehicles.
• Maintain a clean aesthetic at the entrance that promotes a great patient experience.
• Limit access to vehicles in the lobby drive to those that have appropriate authorization.
• Performs other related work as required or requested.
  
  

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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