Entertainment Security & Guest Safety Specialist

Hollywood Gaming Mahoning Valley Race Course; Youngstown (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

Hollywood Gaming at Mahoning Valley Race Course in Youngstown, OH is seeking a Guest Services Associate to deliver outstanding guest service and support ongoing promotions and events. You will uphold safety through visible patrols and collaboration with other departments.

The role requires a high school diploma, the ability to stay calm under pressure, and a valid driver’s license. We offer Total Rewards including day-one medical, 401(k) matching, and an annual bonus.

Qualifications

• High school diploma or equivalent required.
• Ability to handle stress and public interactions.
• Valid driver's license required.
• Ability to multitask across posts and departments.
• Willingness to be flexible and adapt to needs.

Responsibilities

• Provide exceptional customer service to guests at all times.
• Support property promotions and events.
• Maintain highly visible patrols to ensure a safe gaming environment.
• Assure quality support to other departments to serve guests effectively.
• Handle all money transactions in accordance with regulations and internal controls.
• Monitor gaming floor for minors.
• Respond to disturbances, emergencies and alarms.
• Maintain public order and enforce safety rules.
• Perform Bill Validator drops and escort team members as needed.

Skills

Stress management

Interpersonal tact

Situational awareness

Driver's license

Multitasking

Flexibility

Team collaboration

Education

High school diploma

Job description

Hollywood Gaming at Mahoning Valley Race Course in Youngstown, OH is seeking a Guest Services Associate to deliver outstanding guest service and support ongoing promotions and events. You will uphold safety through visible patrols and collaboration with other departments.

The role requires a high school diploma, the ability to stay calm under pressure, and a valid driver’s license. We offer Total Rewards including day-one medical, 401(k) matching, and an annual bonus.