Entertainment Manager

Great Wolf; Williamsburg (VA); On-site; USD 54,000 - 66,000; Full time

Job summary

Great Wolf Lodge in Williamsburg is seeking an Entertainment Manager to create an exciting guest experience through entertainment, activities, experiences and seasonal events. The role involves being the visible host around the lodge and at events, coordinating performances, and coaching teams to deliver high-quality entertainment.

You will lead planning, scheduling, and execution of experiences, manage personnel matters, and participate in the Manager-On-Duty program.

Qualifications

• High School diploma or equivalent.
• Minimum 1 year leadership or supervisory experience.
• Experience working with children.
• Event planning knowledge.
• Professional entertainment background and/or production experience.
• Strong leadership and coaching skills.
• Flexibility to work evenings, weekends and holidays.
• Criminal background and drug screen clearance.

Responsibilities

• Be visible around the lodge and events as the Host/Face of the lodge.
• Provide training and coaching for the Pack to engage and entertain guests.
• Provide coaching around performance and entertainment skills.
• Identify opportunities for new experiences to expand presence and impact with the team.
• Evaluate guest flow and adjust show/activity schedules.
• Participate in corporate projects like new character events and training tools.
• Handle personnel matters including recruitment, performance, and training.
• Participate in Manager-On-Duty program and perform duties as needed.
• Serve as backup to Guest Service Manager when required.
• Elevate and perform branded experiences consistently per Family Tradition procedures.
• Oversee all aspects of Character Appearances and Entertainment at the property.
• Support community appearances with sponsors, charities, tradeshows, and media.
• Represent Great Wolf Lodge positively on and off site.

Skills

Leadership

Customer service

Event planning

Entertainment production

Experience with children

MS Office

Flexible scheduling

Communication skills

Education

Bachelor's Degree in Performing Arts, Theater, Business, or related field

Tools

Microsoft Office

Job description

Pay: $60000 - $60000

At Great Wolf, theEntertainment Managercreates an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events.

Essential Duties & Responsibilities

• Be visible around the lodge and at events to act as the "Host/Face of the lodge"
• Provide training and coaching for Pack to engage and entertain guests.
• Provide coaching around performance and entertainment skills.
• Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge (arrival/departure, waterpark, live music for bars/dining, music, etc)
• Evaluate guest flow and make recommendations to improve operating hours and show / activity schedules
• Participate and provide feedback on corporate projects (new character event development, training tools, etc)
• Responsible for personnel related matters including; recruitment and hirng, performance management, disciplinary action, training, etc.
• Participates in the Manager-On-Duty (MOD) program and executes duties
• Serves as backup to Guest Service Manager as needed
• Elevate & perform all branded experiences consistently according to Family Tradition procedures.
• Responsible for all aspects of Character Appearances and Entertainment at the property
• Provide support to all necessary community appearances. This includes, but is not limited to sponsors, charities, tradeshows, media, and private functions
• Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site
• Ensure a safe, clean, and professional environment at all times

Basic Qualifications & Skills

• High School diploma or equivalent
• Requires working knowledge of Microsoft Office products
• Minimum 1 year previous experience in leadership or supervisory role
• Must have prior experience working with children
• Event planning knowledge
• Professional entertainment background and/or production experience
• Strong Leadership and coaching skills
• Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays ( Up to 10% of time travel maybe required)
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background and drug screen

Desired Qualifications & Traits

• Bachelor's Degree in Performing Arts, Theater, Business, or a related field
• Previous experience in a related fields such as Entertainment, Hospitality, or Education
• Charismatic, enthusiastic attitude
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Proven teamwork skills

Physical Requirements

• Ability to lift up to 50 pounds
• Able to sit and/or stand for long periods of time

Estimated Salary Range:

$60000 - $60000 annual base salary

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or veteran status.