Enterprise Workflow Solutions Specialist (No‑Code & AI)

Socket.dev; New York (NY); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401K match

Paid leave

Job summary

Sony Music Entertainment is hiring a Business Solutions Specialist to drive day-to-day interactions with diverse business units across US and international markets. You will gather requirements, design workflows, and write specs for internal integrations, while ensuring governance and security at scale.

The role emphasizes building with no-code/low-code tools, training end users on AI-assisted tasks, and coordinating with global teams to track adoption and outcomes.

Qualifications

• 2-5 years in business/systems analysis, solutions consulting, and hands-on no-code/low-code platform development and administration in an enterprise setting, building with security and governance in mind rather than quick fixes.
• Comfortable running point with business unit stakeholders on day-to-day requirements and testing.
• Solid process-mapping and documentation skills.

Responsibilities

• Serve as the day-to-day point of contact for your assigned business units' stakeholders.
• Run requirements-gathering, testing, and feedback sessions with end users and mid-level stakeholders.
• Build and maintain business systems, automations, and workflows.
• Write specs for integrations with internal Sony Music systems, with support from the Senior Specialist/Architect.
• Support data migrations for assigned business units.
• Escalate bigger technical or architectural questions rather than solving solo.
• Identify and develop power users within each business unit who can extend training to their broader team.
• Run basic training sessions and office hours with end users on using AI tools for their own recurring tasks; gather feedback on adoption.
• Track adoption/usage of the solutions you support and help report on outcomes.
• Follow established governance, privacy, and compliance guardrails when building and deploying solutions; elevate questions to the Senior Specialist/Architect.
• Document your work using established templates and playbooks so patterns can be reused across BUs.
• Coordinate across time zones with the global team members and stakeholders.

Skills

Business analysis

No-code/low-code

Process mapping

Documentation

Stakeholder mgmt

Tools

Airtable

Claude Cowork

ChatGPT Work

Google Gemini

Job description

Sony Music Entertainment is hiring a Business Solutions Specialist to drive day-to-day interactions with diverse business units across US and international markets. You will gather requirements, design workflows, and write specs for internal integrations, while ensuring governance and security at scale.

The role emphasizes building with no-code/low-code tools, training end users on AI-assisted tasks, and coordinating with global teams to track adoption and outcomes.