Business Solutions Specialist: No‑Code & AI Enablement

Sony Music Entertainment China Ltd.; Northern, New York (KY, NY); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability coverage

401K + employer matching

Identity theft protection

Pet resources

Mental health resources

Fertility coverage

Paid parental leave

Caregiver leave

Back-up child/e elder care

Tuition assistance

Job summary

Sony Music Entertainment is seeking a Business Solutions Specialist to drive business system improvements across US and international units. You will lead requirements, build automations, and write integration specs while ensuring governance and security.

You will mentor power users and run AI-tool training sessions to improve self-service capabilities. The role emphasizes collaboration with stakeholders, cross‑BU coordination, and a structured, template-driven approach to documenting work for

Qualifications

• 2–5 years in business/systems analysis in an enterprise setting.
• Experience running requirements and testing with stakeholders.
• Strong process-mapping and documentation skills.
• Tool-agnostic with ability to learn new platforms.

Responsibilities

• Serve as day-to-day contact for assigned business units.
• Lead requirements gathering, testing, and feedback sessions.
• Build and maintain business systems, automations, and workflows.
• Write specs for integrations with internal Sony Music systems, with support from the Senior Specialist/Architect.
• Support data migrations for assigned business units.
• Escalate bigger technical or architectural questions rather than solving solo.
• Identify and develop power users within each business unit who can extend training to their broader team.
• Run basic training sessions and office hours with end users on using AI tools for their recurring tasks; gather feedback on adoption.
• Track adoption/usage of the solutions you support and help report on outcomes.
• Follow established governance, privacy, and compliance guardrails when building and deploying solutions; escalates questions to the Senior Specialist/Architect.
• Document your work using established templates and playbooks so patterns can be reused across BUs.
• Coordinate across time zones with the global team members and stakeholders.

Skills

Business analysis

Stakeholder management

No-code/low-code

Documentation

Security governance

Tools

Airtable

Claude Cowork

ChatGPT Work

Google Gemini

Job description

Sony Music Entertainment is seeking a Business Solutions Specialist to drive business system improvements across US and international units. You will lead requirements, build automations, and write integration specs while ensuring governance and security.

You will mentor power users and run AI-tool training sessions to improve self-service capabilities. The role emphasizes collaboration with stakeholders, cross‑BU coordination, and a structured, template-driven approach to documenting work for