Enterprise Technology Specialist

Kroger; Novi (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Kroger in Novi, MI seeks a technology infrastructure leader to drive enterprise deployments, set standards, and collaborate with partners. You will manage projects, budgets, and vendors while guiding local leadership to align with corporate technology strategies.

The role emphasizes SLA/SOW management, cost optimization, and effective communication across business units. Travel to enterprise locations is required as part of core duties.

Qualifications

• Bachelor's Degree in a technology discipline.
• Advanced knowledge of Microsoft products.
• Ability to articulate technology information to all levels.
• Proven administrative and project management skills.
• Ability to collaborate in a team environment.

Responsibilities

• Oversee overall technology deployments from end to end across multiple disciplines.
• Provide direction and partnership for project completion including hardware, budgets, vendors.
• Drive SLA and SOW for technology maintenance providers.
• Communicate with stakeholders and vendors to monitor progress and opportunities.
• Collaborate with technology partners to meet defined enterprise standards.
• Support and guide local leadership in technology implementations.
• Coach end users to create collaborative solutions.
• Identify efficiencies for process improvement and cost savings.
• Capture annual infrastructure refresh needs and travel to enterprise locations.

Skills

Administrative skills

Project management

Microsoft products

Team collaboration

Communication skills

Technology infrastructure knowledge

Education

Bachelor's degree in technology

Job description

Responsible for the technology infrastructure within enterprise locations. Drive technology policies and standards to ensure service level guidelines are met, and the overall technology outcomes are delivered on time and within budget. Foster communication and collaboration by supporting the Technology Leader in the role as the technology ambassador. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Oversee overall technology deployments from end to end spanning multiple disciplines
• Provide direction and partnership for project completion within each discipline to manage hardware installations, budget(s), vendor partnerships, milestones, and enterprise rollout schedules
• Drive service level agreement (SLA) achievement and scope of work (SOW) for technology maintenance providers
• Communicate with business stakeholders and vendor partners to monitor progress and opportunities that require action
• Collaborate with technology partners to ensure systems are operating at the defined standards to create successful outcomes for our enterprise locations
• Support and provide guidance to local leadership ensuring all facets of technology implementations are provided within enterprise standards
• Coach and provide technology expertise to end users to create collaborative solutions
• Continuously develop efficiencies that enable process improvement, change management, and growth within enterprise locations
• Capture annual infrastructure refresh needs, manage expenses, and identify cost savings
• Travel independently to enterprise locations
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Any proven administrative and project management skills
• 2+ years of experience in supporting a specific technology domain or system
• Advanced knowledge of Microsoft products
• Ability to collaborate in a team environment
• Proven administrative and project management skills
• Ability to articulate technology information to all levels of the organization
• Advanced communication skills to effectively share information with business leaders and stakeholders
• Advanced knowledge and understanding of technology infrastructure, systems, procedures, and project life cycles
• Bachelor's Degree a technology discipline