Enterprise Technology Desktop Support Engineer

FanDuel; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Job summary

FanDuel, a leading mobile gaming company, is seeking an Enterprise IT Support Engineer. Responsible for network engineering, troubleshooting, and providing technical support to users, this role also involves project management and maintaining core IT services. The ideal candidate will possess strong problem-solving abilities and a commitment to operational excellence.

Benefits

Generous paid time off

401k with up to a 5% match

Insurance benefits including medical, vision, and dental

Annual bonus opportunities

Pet insurance

Qualifications

• 1 year experience in a user or customer facing role; tech support preferred.
• Strong knowledge of enterprise applications, tools, and operating systems.
• Familiarity with IT and engineering technologies.

Responsibilities

• Maintain and monitor core servers and services.
• Provide technical expertise and hands-on support for end-user infrastructure.
• Manage internal IT projects and hardware procurement.

Skills

Technical support

Problem solving

Network engineering

Project management

Customer service

Job description

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE POSITION
Our roster has an opening with your name on it

The Enterprise IT Support Engineer will be involved in network engineering and troubleshooting, project management, mentorship of new team members, data cabling, systems administration in a variety of software and hardware environments, telecom administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

• Maintain and monitor core servers and services.
• Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of laptops and local services.
• Provide technical expertise and hands-on support of end user infrastructure (hardware, software/OS) including but not limited to Mac and PC laptops, AV equipment, and other office technical equipment.
• Provide executive support for senior/C-Level leadership.
• Manage internal IT projects and projects involving other stakeholders.
• Hardware procurement and asset management.
• Creating and maintaining technical documentation.
• Manage AV systems during large company webinar events.
• Maintain IT ticketing system and standards.

THE STATS
What we're looking for in our next teammate

• 1 year experience in a user or customer facing role. Experience in a tech support role preferred.
• Strong knowledge of enterprise applications, tools and operating systems.
• Strong technical knowledge in providing 24/7 support.
• Experience in streamlining user device support functions.
• Working knowledge of IT and engineering technologies and operations.
• Strong analysis capabilities and skills in structured problem solving.
• Strong program and service delivery skills.
• Deep sense of urgency and ability to identify and achieve quick wins.
• Ability to quickly learn new subject matter areas, assess operational maturity, establish KPI’s and metrics and drive towards operational maturity.
• Ability to work on site up to 5 days per week

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits , pet insurance, and more - check out all our benefits here:FanDuel Total Rewards . *Benefits differ across location, role, and level.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

The applicable hourly range for this position is $26.92 - $33.65 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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