Enterprise Technical Solutions Engineer

Segment (Twilio); United States; Remote; USD 117,500 - 142,500; Full time

Benefits offered by this job

Employer-subsidized medical/vision and

Dental coverage

401k match

Monthly stipend

Life insurance and disability plans

12 paid holidays

Parental leave (up to 24 weeks)

Volunteer day

Udemy courses

Counseling membership

Job summary

Smartsheet is seeking an Enterprise Technical Solutions Engineer to guide the sales process with technical expertise and hands-on involvement in integrations, automation, and architecture discussions. You will partner with sales to tailor solutions, validate enterprise requirements, and demonstrate outcomes through PoCs.

The role emphasizes collaboration across solution engineering, product feedback, and customer-facing events, with remote work options across the U.S. and travel as needed.

Qualifications

• 5+ years of experience as a Solutions Engineer or equivalent in SaaS/enterprise software.
• Basic knowledge of cloud infrastructure (AWS, GCP, or Azure).
• Ability to explain technical concepts to non-technical audiences and various customer personas.
• Experience with APIs and standard authorization protocols (OAuth2, SAML/SSO, OpenID).
• Experience with event-based workflows and automation concepts.

Responsibilities

• Collaborate with sales/presales to develop value-aligned solution proposals.
• Serve as a technical resource on Smartsheet API, premium applications, SSO/SAML, and third-party APIs.
• Respond to SERs via Salesforce for complex opportunities and integrations.
• Build proofs of concept and solution diagrams for customer demonstrations.
• Provide expertise on product capabilities and interoperability with other tools.
• Assist with technical questions for customer RFPs and drive new integrations.

Skills

Solutions engineering

APIs

Enterprise software

Customer communication

Education

Bachelor's degree

Tools

AWS

GCP

Azure

Job description

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

Smartsheet is looking for an Enterprise Technical Solutions Engineer who will provide technical guidance throughout the sales process. We are a fast-growing, high revenue-growth Software as a Service (SaaS) company that is changing the way teams and organizations manage work. We work in an agile environment that stays focused on building great software and supporting our colleagues. Here you can use the latest web technologies to their fullest potential.

This role is part of the Worldwide Field Operations Solution Engineering team and is based remotely in the U.S. on the west coast (preferred) or east coast.

You Will:

• Collaborate closely with the sales/presales team to develop solution proposals that align with customer requirements and deliver maximum value
• Be a technical resource for Presales members to include: Smartsheet API, Smartsheet Premium Applications, SSO/SAML, and understanding 3rd party APIs
• Respond to Solutions Engineer Requests (SERs) submitted via Salesforce for technically complex opportunities, including API integrations, enterprise architecture validation, identity/access management, and advanced automation
• Build proof of concepts to demonstrate the capabilities of our products and services to customers
• Build solution diagrams that clearly articulate the technical architecture and requirements of proposed solutions
• Provide expert knowledge on what can/can’t be done using Smartsheet’s products together with other tools to solve customer needs
• Assist with technical questions for customer RFPs
• Actively seek out opportunities to develop new integrations and solutions to address gaps and deliver value to customers
• Surface field insights to Product and Engineering as a formal feedback loop, translating enterprise customer pain into actionable product input
• Co-present at Smartsheet Summits and customer-facing events on technical topics including governance, integrations, security, and advanced automations
• Contribute to internal documentation, enablement materials, and "gotcha" guides to scale TSE knowledge across the SE organization

You Have:

• 5+ of experience as a Solutions Engineer or relevant position in SaaS and/or enterprise software
• Basic knowledge of cloud infrastructure technologies (AWS, GCP, or Azure)
• Ability to explain technical concepts to non-technical audiences and various customer personas
• Understanding of Service/User Management from an IT perspective
• Experience working with APIs and standard authorization protocols (OAuth2, SAML/SSO, OpenID, etc.)
• Experience with event-based workflow and automation concepts
• Excellent problem-solving skills and a curious mindset to identify and resolve complex technical challenges
• Experience with common CI/CD tools such as GitHub and GitLab is a plus
• Familiarity with Value Selling Sales methodologies, such as MEDDIC or SVS are a plus
• Willing to travel periodically based on customer and business needs
• Bachelors (BA/BS) degree preferred
• Employer subsidized medical/vision and dental coverage for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.

US Base Salary Pay Range

$117,500 - $142,500 USD

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.