Enterprise Tech Account Director: Growth & AI Strategy

CBRE; Hartford (CT); On-site; USD 175,000 - 225,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

CBRE seeks an Account Director to serve as the senior relationship owner for a portfolio of enterprise technology engagements. You will build trusted stakeholder relationships, shape technology and service strategies, and coordinate internal teams from opportunity development through delivery, renewal, and expansion.

The successful candidate will combine strategic account leadership with commercial discipline and technology fluency, helping clients connect business priorities with workplace,

Qualifications

• 7+ years of experience in enterprise technology account management, consulting, managed services, or related client-facing technology roles.
• Experience selling or expanding technical services in an enterprise environment, including discovery, solution shaping, proposal development, stakeholder alignment, and internal sales coordination.
• Demonstrated success leading strategic client relationships and driving account growth, stakeholder engagement, and commercial outcomes.
• Ability to translate technology capabilities into business value and influence executive-level conversations.
• Demonstrated experience with complex contract processes.
• Strong communication, relationship management, negotiation, and cross-functional collaboration skills.
• Experience supporting strategic Microsoft technology programs, Microsoft 365 ecosystems, or enterprise workplace technology initiatives.
• Experience creating account plans, business reviews, proposal narratives, stakeholder-facing materials, service quality updates, or growth plans.
• Demonstrated ability to evaluate, champion, and implement AI-driven solutions that improve productivity, streamline operations, and enable technology teams to deliver greater impact at scale.
• Experience supporting large, matrixed enterprise clients or strategic accounts.
• Bachelor's degree or equivalent combination of education and relevant professional experience.

Responsibilities

• Serve as the primary relationship lead for assigned enterprise technology accounts, maintaining proactive communication, stakeholder confidence, and clear escalation paths across cross functional teams.
• Provide leadership for the account team. While the role does not include direct people management responsibilities, it is accountable for ensuring team members understand priorities, meet internal standards, fulfill client commitments, and deliver a consistent stakeholder experience.
• Develop and maintain strategic account plans that align client business priorities, technology roadmaps, service investments, and growth opportunities.
• Own account revenue, retention, and growth objectives, including renewals, service expansion, and new opportunities.
• Create demand by identifying unmet business needs, service gaps, stakeholder priorities, and opportunities to expand existing technology services or launch new advisory/project work.
• Lead product demonstrations, discovery workshops, roadmap sessions, executive briefings, innovation conversations, or lightweight pilots.
• Guide the commercial lifecycle, including discovery, solution shaping, pricing, proposals, statements of work, amendments, and renewals.
• Monitor account satisfaction, service quality, commercial commitments, delivery risks, and escalation needs.
• Understanding of outsourced services, supplier/partner agreements, cybersecurity or compliance requirements, and enterprise procurement practices.

Skills

Enterprise account management

Enterprise sales experience

Strategic client relationships

Tech-to-business value translation

Contract negotiation

Communication skills

Microsoft 365

Account planning

AI solutions

Large enterprise accounts

Education

Bachelor's degree

Job description

CBRE seeks an Account Director to serve as the senior relationship owner for a portfolio of enterprise technology engagements. You will build trusted stakeholder relationships, shape technology and service strategies, and coordinate internal teams from opportunity development through delivery, renewal, and expansion.

The successful candidate will combine strategic account leadership with commercial discipline and technology fluency, helping clients connect business priorities with workplace,