Enterprise Specialist

Envoy Global, Inc.; United States; Remote; USD 41,000 - 45,000; Full time

Job summary

Envoy Global, Inc. is hiring an Enterprise Specialist to proactively assist clients with immigration matters, drive solutions, and improve adoption and retention through empathetic service.

This fully remote role is open to candidates anywhere in the United States. You will initiate cases on behalf of clients on the Envoy platform, coordinate with HR teams and internal subject-matter experts, monitor timelines, and keep partners updated.

Qualifications

• Relevant work experience; College degree preferred.
• 2-6 years in client-facing/customer service roles.
• Experience in immigration industry preferred.
• At least 2 years handling employment immigration with large caseload.
• Experience handling escalated issues.
• MS Office proficiency.
• Power BI experience is a plus.

Responsibilities

• Assist clients with Envoy-related immigration matters.
• Initiate cases on Envoy Platform for clients.
• Coordinate with client HR teams and internal teams.
• Monitor case progress against timelines.
• Provide regular updates to clients.

Skills

Client facing

Customer service

Escalation handling

Communication

Multitasking

Education

College degree preferred

Tools

Power BI

MS Office Suite

Job description

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

Envoy Global has an opening for an Enterprise Specialist is responsible for assisting Envoy’s clients with a proactive approach while finding and driving solutions to customer issues, ensuring greater adoption and retention to improve the service and growth for our customers. The objective of this role will be to maintain successful partnerships with our customers to understand their business needs, and continuously delight them with exceptional and empathetic customer service.

This is a fully remote opportunity open to candidates residing anywhere within the U.S.

As our Enterprise Specialist, you will be required to:

• Services delivered by the Enterprise Specialist shall be limited to assisting Company with its management of Envoy-related immigration Matters. These services may include:
• Initiating cases on the Envoy Platform on the clients behalf as requested
• Coordinating with new hires and existing the clients employee who have questions about their ongoing cases
• Fielding internal immigration and perm residency questions to coordinate with the appropriate subject matter experts
• Proactively monitoring case progress against start dates and expected timelines
• Coordinating fully with our clients HR team (People Consultants, People Practices Team, Candidate Support Advisors), TA (Talent Acquisition Team), client employees, Envoy’s customer service teams, and signatories to complete case documentation
• Coordinate with internal parties for approval on work authorization renewals
• Other services as mutually agreed by the Parties
• Regular updates/communications to the team

To apply for this role, you should possess the following skills, experience and qualifications:

• Relevant work experience; College degree preferred
• 2-6 years of experience in a client facing and customer service role, or related customer/client account services role
• Experience in the immigration industry working as a paralegal or in a client/customer facing role is highly preferred
• At least 2 years of experience in employment immigration while managing a large caseload or multiple projects/priorities
• Experience in handling escalated issues
• Intermediate level proficiency in MS Office Suite
• Experience with PowerBI a plus

HOURLY RANGE- $30.00-$33.00 per hour

_ This is a fully remote opportunity open to candidates residing anywhere within the U.S. _

Notice at Collection for California Applicants:
http://www.envoyglobal.com/notice-at-collection-for-ca-applicants

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