Enterprise Solutions Specialist - Chicago Metro

Abbott; Madison (WI); Remote; USD 87,000 - 173,000; Full time

Job summary

Abbott is seeking an Enterprise Solutions Specialist to drive adoption of the ADC Diabetes Care portfolio across health systems in a remote US territory. You’ll partner with SAEs to design and implement solutions, engaging clinical and administrative stakeholders through the adoption lifecycle.

You will analyze workflows, support solution deployment, and lead change management efforts, including training staff and defining KPIs for success.

Qualifications

• Bachelor’s degree
• 5+ years of experience in clinical consulting, field sales, product marketing, systems analysis, or related roles
• Excellent problem solving, relationship building, cross-functional collaboration, and project management skills
• Ability to craft and deliver change management actions and communications
• Willingness and ability to travel 50–75%

Responsibilities

• Collaborate with SAEs on account strategy and execution plans at priority health systems in assigned territory.
• Maintain relationships with stakeholders at healthcare facilities and HQ during clinical workflow advisory, implementation, and adoption.
• Analyze existing workflows and advise on changes during ADC portfolio implementation.
• Support solution implementation across customer facilities with internal technical specialists.
• Facilitate change management, testing, and a comprehensive training plan for smooth transitions.
• Provide staff training on workflows for onboarding patients.
• Define and document outcomes and KPIs based on customer needs.
• Engage with IT/EMR implementation organizations (e.g., HIMSS, AMIA) to share knowledge.

Skills

Problem solving

Relationship building

Cross-functional collaboration

Project management

Change management

Oral and written communications

Time management

Travel readiness

Clinical training delivery

Education

Bachelor’s degree

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Job Description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the

Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is a remote opportunity in the Abbott Diabetes Care Division. We are helping people with Diabetes lead healthier, happier lives. As a global leader in diabetes care, Abbott is constantly working to deliver the highest quality products and unwavering support to our customers. Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so we’re committed to continuous improvement in the way patients and professionals measure, track and analyze glucose levels.

As an Enterprise Solutions Specialist (ESS), you will support the Strategic Account Executives (SAEs) to drive the adoption of the Abbott Diabetes Care (ADC) product portfolio, which includes continuous glucose monitoring (CGM), at health systems within an assigned territory. The role will partner with key clinical and administrative stakeholders on the design, implementation, and adoption of health system solutions to integrate ADC’s product portfolio within healthcare facilities at target health systems with direction from the SAE.

This is a filed based opportunity. The territory will cover health systems in Chicago Metro and Wisconsin.

What You'll Do

Collaborate with SAEs as necessary on development of account strategy and execution plans at priority health systems within assigned territory.

Develop and maintain strong working relationships with customer stakeholders at healthcare facilities and HQ at target health systems throughout the clinical workflow advisory, implementation, and adoption process.

Conduct existing workflow analyses and consult on workflow changes that need to occur with the implementation of new functionality and solutions in ADC’s portfolio.

Support solution implementation across customer facilities, effectively partnering with internal technical specialists, as needed, to develop and refine the solution.

Facilitate proper change management in the clinical or operational environment, ensure proper testing of the solution, and establish a comprehensive training plan to provide for a smooth transition of the solution to the customer.

Provide staff support and training on workflows for onboarding patients.

Define and document desired outcomes and KPIs according to identified customer needs.

Serve as an active member of professional IT / EMR implementation organizations (e.g., HIMSS, AMIA, etc.) and proactively share knowledge, experience, and lessons learned.

Experience You'll Bring

Required

Bachelor’s degree

5+ years of work experience in one or more of the following: clinical consulting, field sales, product marketing, systems analysis, agency or medical/clinical experience within the medical device, pharmaceutical and/or biotech industry

Excellent problem solving, relationship building, cross-functional collaboration, and project management skills

Solution-oriented mindset Process management skills, including end-to-end mapping and systems analyses abilities

Professionalism when interacting with customers

Ability to prepare and deliver effective oral and written communications

Skilled in crafting and executing change management actions and communications

Proven ability to manage both projects and time

Prior clinical training and adult education delivery experience

Willingness and ability to travel, including overnight 50% - 75%

Preferred

Registered Dietitian (RD/RDN) or Certified Diabetes Care and Education Specialist (CDCES) with experience in a hospital and/or outpatient setting.

Experience developing or consulting on clinical protocols and / or workflows

Diabetes disease area knowledge and experience with related products (e.g. glucose monitors, pumps)

Divisional Information

Medical Devices

General Medical Devices: Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine fingersticks.

CRMAs a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

DiabetesWe’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.

VascularAbbott Vascular provides innovative, minimally invasive, and cost-effective products for treatment of vascular disease.

NeuromodulationOur Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum.

Structural HeartStructural Heart Business Mission: why we existOur business purpose is to restore health and improve quality of life through the design and provision of device and management solutions for the treatment of structural heart disease.

EPIn Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

HFIn Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

DiagnosticsWe’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.

Our Point of Care diagnostic portfolio spans key heath and therapeutic areas, including infections disease, cardiometabolic, informatics and toxicology.

Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges.

NutritionOur nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, and Glucerna® – to help them get the nutrients they need to live their healthiest lives.

The base pay for this position is$86,700.00 – $173,300.00 In specific locations, the pay range may vary from the range posted.

Job Family

Sales Force

DIVISION

ADC Diabetes Care

LOCATION

United States of America : Remote

WORK SHIFT

Standard

TRAVEL

Yes, 50 % of the Time

MEDICAL SURVEILLANCE

No

SIGNIFICANT WORK ACTIVITIES

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: is the Law link - Espanol: