Enterprise Solutions Specialist - Chicago Metro

Abbott; Chicago (IL); Remote; USD 87,000 - 173,000; Full time

Benefits offered by this job

HIP medical plan

Tuition reimbursement

Job summary

Abbott is seeking an Enterprise Solutions Specialist to support SAEs in driving adoption of ADC Diabetes Care products across health systems in Chicago Metro and Wisconsin. This remote role focuses on CGM solutions and integration with clinical workflows.

You will partner with clinical and administrative stakeholders, lead workflow analyses, coordinate implementation with internal specialists, and help set KPIs. 50-75% travel is required.

Qualifications

• Bachelor’s degree required.
• 5+ years of clinical consulting, field sales, or related roles.
• Experience with systems analysis and change management.

Responsibilities

• Collaborate with SAEs on account strategy and execution plans at priority health systems within assigned territory.
• Develop relationships with customer stakeholders across healthcare facilities and HQ at target health systems throughout the clinical workflow advisory, implementation, and adoption process.
• Conduct existing workflow analyses and advise on workflow changes that are needed with the implementation of new functionality and solutions in ADC’s portfolio.
• Support solution implementation across customer facilities, effectively partnering with internal technical specialists as needed.
• Facilitate proper change management, ensure testing of the solution, and establish training for a smooth transition to the customer.
• Define and document desired outcomes and KPIs according to identified customer needs.

Skills

Clinical consulting

Field sales

Product marketing

Systems analysis

Medical device / pharma experience

Problem solving

Relationship building

Education

Bachelor’s degree

Job description

JOB DESCRIPTION: About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement
• the Freedom 2 Save student debt program
• and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is a remote opportunity in the Abbott Diabetes Care Division. We are helping people with Diabetes lead healthier, happier lives. As a global leader in diabetes care, Abbott is constantly working to deliver the highest quality products and unwavering support to our customers. Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so we’re committed to continuous improvement in the way patients and professionals measure, track and analyze glucose levels.

As an Enterprise Solutions Specialist (ESS), you will support the Strategic Account Executives (SAEs) to drive the adoption of the Abbott Diabetes Care (ADC) product portfolio, which includes continuous glucose monitoring (CGM), at health systems within an assigned territory.The role will partner with key clinical and administrative stakeholders on the design, implementation, and adoption of health system solutions to integrate ADC’s product portfolio within healthcare facilities at target health systems with direction from the SAE. This is a filed based opportunity. The territory will cover health systems in Chicago Metro and Wisconsin.

What You’ll Do

• Collaborate with SAEs as necessary on development of account strategy and execution plans at priority health systems within assigned territory
• Develop and maintain strong working relationships with customer stakeholders at healthcare facilities and HQ at target health systems throughout the clinical workflow advisory, implementation, and adoption process
• Conduct existing workflow analyses and consult on workflow changes that need to occur with the implementation of new functionality and solutions in ADC’s portfolio
• Support solution implementation across customer facilities, effectively partnering with internal technical specialists, as needed, to develop and refine the solution
• Facilitate proper change management in the clinical or operational environment, ensure proper testing of the solution, and establish a comprehensive training plan to provide for a smooth transition of the solution to the customer
• Provide staff support and training on workflows for onboarding patients
• Define and document desired outcomes and KPIs according to identified customer needs
• Serve as an active member of professional IT / EMR implementation organizations (e.g., HIMSS, AMIA, etc.) and proactively share knowledge, experience, and lessons learned

Experience You’ll Bring

• Required: Bachelor’s degree
• 5+ years of work experience in one or more of the following: clinical consulting, field sales, product marketing, systems analysis, agency or medical/clinical experience within the medical device, pharmaceutical and/or biotech industry
• Excellent problem solving, relationship building, cross-functional collaboration, and project management skills
• Solution-oriented mindset
• Process management skills, including end-to-end mapping and systems analyses abilities
• Professionalism when interacting with customers
• Ability to prepare and deliver effective oral and written communications
• Skilled in crafting and executing change management actions and communications
• Proven ability to manage both projects and time
• Prior clinical training and adult education delivery experience
• Willingness and ability to travel, including overnight 50% - 75%

Preferred

• Registered Dietitian (RD/RDN) or Certified Diabetes Care and Education Specialist (CDCES) with experience in a hospital and/or outpatient setting.
• Experience developing or consulting on clinical protocols and / or workflows
• Diabetes disease area knowledge and experience with related products (e.g. glucose monitors, pumps)

Additional Details

• JOB FAMILY: Sales Force DIVISION: ADC Diabetes Care LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)

The base pay for this position is $86,700.00 – $173,300.00 In specific locations, the pay range may vary from the range posted.

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.