Enterprise Solutions Specialist - Chicago Metro

Thornton Tomasetti; United States; Remote; USD 87,000 - 173,000; Full time

Job summary

Abbott is seeking an Enterprise Solutions Specialist (ESS) to support Strategic Account Executives in driving adoption of the ADC product portfolio within health systems in the Chicago Metro and Wisconsin regions. The role partners with clinical and administrative stakeholders for design, implementation, and adoption of health system solutions.

You will collaborate across teams to develop account strategies, manage workflows, and ensure successful deployments and change management within

Qualifications

• Bachelor's degree required.
• 5+ years in clinical consulting, field sales, product marketing, systems analysis, or medical/clinical experience in the medical device, pharmaceutical or biotech industry.

Responsibilities

• Collaborate with SAEs to develop account strategy and execution plans at priority health systems.
• Develop and maintain relationships with customer stakeholders across clinical/workflow advisory, implementation, and adoption.
• Conduct workflow analyses and advise on workflow changes with new ADC functionality and solutions.
• Support solution implementation with internal technical specialists to refine the solution.
• Facilitate change management in clinical/operational environments; ensure testing and a training plan for smooth transition.
• Provide staff training on workflows for onboarding patients.

Skills

Clinical consulting

Field sales

Product marketing

Systems analysis

Medical device industry

Biotech experience

Education

Bachelor's degree

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life.

You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity This position is a remote opportunity in the Abbott Diabetes Care Division.

We are helping people with Diabetes lead healthier, happier lives.

As an Enterprise Solutions Specialist (ESS), you will support the Strategic Account Executives (SAEs) to drive the adoption of the Abbott Diabetes Care (ADC) product portfolio, which includes continuous glucose monitoring (CGM), at health systems within an assigned territory. The role will partner with key clinical and administrative stakeholders on the design, implementation, and adoption of health system solutions to integrate ADC’s product portfolio within healthcare facilities at target health systems with direction from the SAE. This is a filed based opportunity. The territory will cover health systems in Chicago Metro and Wisconsin.

What You'll Do

• Collaborate with SAEs as necessary on development of account strategy and execution plans at priority health systems within assigned territory
• Develop and maintain strong working relationships with customer stakeholders at healthcare facilities and HQ at target health systems throughout the clinical workflow advisory, implementation, and adoption process
• Conduct existing workflow analyses and consult on workflow changes that need to occur with the implementation of new functionality and solutions in ADC’s portfolio
• Support solution implementation across customer facilities, effectively partnering with internal technical specialists, as needed, to develop and refine the solution
• Facilitate proper change management in the clinical or operational environment, ensure proper testing of the solution, and establish a comprehensive training plan to provide for a smooth transition of the solution to the customer
• Provide staff support and training on workflows for onboarding patients
• Define and document desired outcomes and KPIs according to identified customer needs
• Serve as an active member of professional IT / EMR implementation organizations (e.g., HIMSS, AMIA, etc.) and proactively share knowledge, experience, and lessons learned

Experience You'll Bring

• Required Bachelor's degree
• 5+ years of work experience in one or more of the following:
  • clinical consulting, field sales, product marketing, systems analysis, agency or medical/clinical experience within the medical device, pharmaceutical and/or biotech industry
• Excellent problem solving, relationship building, cross-functional collaboration, and project management skills
• Solution-oriented mindset
• Process management skills, including end-to-end mapping and systems analyses abilities
• Professionalism when interacting with customers
• Ability to prepare and deliver effective oral and written communications
• Skilled in crafting and executing change management actions and communications
• Proven ability to manage both projects and time
• Prior clinical training and adult education delivery experience
• Willingness and ability to travel, including overnight 50% - 75%
• Preferred Registered Dietitian (RD/RDN) or Certified Diabetes Care and Education Specialist (CDCES) with experience in a hospital and/or outpatient setting.
• Experience developing or consulting on clinical protocols and / or workflows
• Diabetes disease area knowledge and experience with related products (e.g. glucose monitors, pumps)

Abbott is a Equal Opportunity Employer, committed to employee diversity.

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EoO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EoO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

JOB FAMILY: Sales Force DIVISION: ADC Diabetes Care LOCATION: United States of America : Remote ADDITIONAL LOCATIONS:

WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

The base pay for this position is $86,700.00 - $173,300.00