Enterprise Solution Engineer

RingCentral; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

RingCentral is seeking a Solutions Engineer to serve as the bridge between innovation and customer impact. The role involves collaborating with teams to design scalable solutions, addressing customer needs, and enhancing their communication experience. This position offers an excellent opportunity for career growth in a supportive environment while working with cutting-edge technology.

Benefits

Comprehensive medical, dental, and life insurance

Pension

Paid time off and paid sick leave

Paid maternity, paternity & parental leave

Wellness programs including coaching and meditation guidance

Free legal services for document creation and estate planning

Employee referral bonus program

Qualifications

• 5+ years in a Solutions Engineer, Sales Engineer, or Solution Architect role.
• Strong knowledge of UCaaS, CCaaS, VoIP and cloud infrastructure.
• Experience with APIs and integrating third-party applications is a strong plus.

Responsibilities

• Deliver tailored, high-impact demos and presentations for enterprise prospects.
• Analyze complex business and technical requirements to design UCaaS and CCaaS solutions.
• Guide discovery, solution design, and technical validation.

Skills

Communication

Analytical Thinking

Problem Solving

Education

Bachelor’s degree in Computer Science, Engineering, or a related field

Job description

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

We’re currently looking for a: Solutions Engineer – the Bridge Between Innovation and Impact.

Are you passionate about technology and love solving real-world business challenges? RingCentral is looking for a dynamic, customer-focused Solutions Engineer to join our team! You’ll be the trusted technical advisor to prospects and customers—demonstrating products, addressing complex requirements, and showcasing how RingCentral can transform the way they connect and collaborate. If you’re a problem-solver with excellent communication skills and a passion for cutting-edge tech, this is your chance to make a big impact at a fast-growing, global leader in unified communications.

What you’ll love about this role:
• Collaborating with diverse teams and customers to design smart, scalable solutions
• Showcasing innovative technology in live demos and technical presentations
• Helping businesses work smarter with modern communication tools
• Growing your career in a supportive, fast-paced environment

As an Enterprise SE, you’ll partner with strategic account executives and account managers to understand enterprise customer needs and design smart, scalable communication solutions. Your technical expertise, business acumen, and consultative approach will be key to helping organisations unlock the full potential of RingCentral’s UCaaS + CCaaS + AI platform.

Responsibilities:
• Collaborate with sales to deliver tailored, high-impact demos and presentations for enterprise prospects
• Analyse complex business and technical requirements to design comprehensive UCaaS and CCaaS solutions
• Provide deep product expertise, especially in RingCentral Contact Center, integrations, APIs, and AI capabilities
• Act as the technical voice of the customer, guiding discovery, solution design, and technical validation
• Lead proof-of-concept and pilot deployments, ensuring successful outcomes and stakeholder buy-in
• Stay current on the latest trends in cloud communications, contact center, and AI to advise customers strategically
• Work cross-functionally with Product, Engineering, and Professional Service to deliver seamless solutions and feedback

Desired Qualifications:
• 5+ years in a Solutions Engineer, Sales Engineer, or Solution Architect role, preferably in SaaS or cloud communications
• Proven experience supporting enterprise customers with complex requirements
• Strong knowledge of UCaaS, CCaaS, VoIP and cloud infrastructure
• Familiarity with contact center platforms (e.g., NICE, Genesys, Five9)
• Understanding of how AI/ML technologies are being applied in customer experience, contact centers, and automation
• Excellent presentation, communication, and interpersonal skills
• Ability to lead technical conversations with CIOs, IT teams, and business stakeholders alike
• Experience with APIs, webhooks, and integrating third-party applications is a strong plus
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)

Why RingCentral?
• Work with a global leader in cloud communications
• Collaborative culture where your voice is heard and your ideas matter
• Career growth opportunities in a fast-moving, innovative environment
• Help redefine how enterprises connect and engage with customers—powered by AI and the cloud

What we offer:

• Comprehensive medical, dental, and life insurance

• Pension

• ESPP/KEEB

• Paid time off and paid sick leave

• Paid maternity, paternity & parental leave

• Wellness programs including 1:1 coaching and meditation guidance with TaskHuman and HeadSpace

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

RingCentral’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the leading global cloud-based communications provider because we’re not just selling solutions; we’re powering human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.