Enterprise Software Support Engineer

Edward Rose & Sons; Bloomfield Hills (MI); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401(k) with company match

On the job training and development

Generous paid time off

Competitive compensation with bonus机会

Great work environment

Advancement opportunities

Discounted apartment home

Job summary

Edward Rose & Sons in Bloomfield Hills, MI is seeking an Enterprise Software Support Engineer to join our technology team. The role provides advanced support and troubleshooting for ERP and CRM software (Yardi Voyager, RentCafé CRM, RentCafé, Yardi Elevate, YardiOne, Aspire) and related applications, helping ensure smooth operations for property management assets.

You will work with the Enterprise Software Support Team Leader on configuration, testing, and documentation, and may participate in

Qualifications

• Bachelor’s degree in technology related field or equivalent ERP/CRM experience.
• Strong working knowledge of Yardi and related applications.
• Experience with ERP/CRM in property management.
• Willing to work overtime and possible on-call hours.
• Willingness to travel to various locations.

Responsibilities

• Provide day-to-day ERP/CRM support including password resets and ticket routing.
• Manage service requests and escalate as needed.
• Collaborate with technology team and other departments.
• Develop and implement new enterprise software programs.
• Create documentation for troubleshooting steps.

Skills

Customer service

Teamwork

Willingness to travel

Communication skills

Education

Bachelor's degree in Information Technology or related field

Tools

Yardi Voyager

RentCafé CRM

RentCafé

Yardi Elevate

YardiOne

Aspire

SharePoint

Windows administration

Office 365

Job description

Bloomfield Home Office
Bloomfield Hills, MI 48304, USA

Description

Start with a job, stay for a career.

For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.

We are currently looking for an Enterprise Software Support Engineer to join our team in Bloomfield Hills, MI!

TheEnterprise Software Support Engineerprovides advanced support and troubleshooting for ERP and CRM software (Yardi Voyager, RentCafé CRM, and RentCafé, Yardi Elevate, YardiOne, Aspire) and related applications. Provide technical support for enterprise applications and platforms. Additionally, the successful candidate will assist with research, design, development, and testing of ERP and CRM configurations and processes, as assigned by the Enterprise Software Support Team Leader and complete tasks in a timely manner with a positive, customer-service oriented attitude.

What are the responsibilities of the Enterprise Software Support Engineer?

• Provides day-to-day support of ERP and CRM (Yardi Voyager, RentCafé CRM, and RentCafé, Yardi Elevate, YardiOne, Aspire) and related applications such as password resets, ticket routing and escalation.
• Manage service requests, prioritize and route client requests to both internal and external resources.
• Follow-up on projects with clients and senior members of the technology team.
• Perform special projects as assigned by the enterprise software support team leader.
• Stay current with Yardi and related applications, changes, and updates.
• Research solutions to issues using available information resources.
• Occasional extended support coverage – which may include on-call, evening and/or weekend hours.
• Work closely with other departments for collaborating IT projects.
• Assist with the development of an execution of training for staff and stakeholders on technical issues and changes as needed.
• Identify and analyze problems, develop, communicate and assist with implement logical effective solutions.
• Develop and distribute documentation for any troubleshooting and/or resolution steps.
• Responsible for the design, development and implementation of new enterprise software programs.
• Collaborate with other teams on best practices in relation to use of enterprise software programs.

What are the role requirements?

• Bachelor’s degree in technology related field or previous job equivalent experience in ERP, CRM, and property management is required.
• Strong working knowledge of Yardi and related applications (Voyager, RentCafé CRM, and RentCafé, Yardi Elevate, YardiOne, Aspire).
• Preferred Technology Exposure: SharePoint, Microsoft Windows, Microsoft Office365, Windows administration.
• Knowledge and experience of customer service practices.
• The ability to work cooperatively with others.
• Must be willing to work overtime when necessary and occasional extended support coverage – which may include on-call, evening and/or weekend hours.
• Must be willing to fly to various locations via private or public air transportation.
• Must possess a valid driver's license and a dependable means of transportation.

What's in it for you?

• Comprehensive benefits package, including 401(k) with company match
• On the job training and development
• Generous paid time off programs
• Competitive compensation plan with bonus opportunities
• Great work environment
• Opportunities for advancement
• Discounted apartment home

Grow a Career with Edward Rose & Sons!

Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.

Our Mission, Vision, and Values:

We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workforce. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.

Qualifications

Education

Required

Bachelors or better in Information Technology or related field.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.