Enterprise ERP & CRM Support Engineer

Edward Rose & Sons, LLC; Michigan; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) with company match

On-the-job training

Paid time off

Competitive compensation

Advancement opportunities

Discounted apartment home

Job summary

Edward Rose & Sons, LLC in Bloomfield Hills, MI is seeking an Enterprise Software Support Engineer to provide advanced support for ERP/CRM software including Yardi Voyager and RentCafé platforms. You will troubleshoot, configure, and help implement enterprise software while coordinating with other IT teams.

The role requires a bachelor’s degree in IT or related field, strong customer service skills, and willingness to travel and work occasional after-hours.

Qualifications

• Bachelor's degree in IT or related field required.
• Experience with ERP/CRM software (Yardi Voyager, RentCafé CRM, RentCafé, Yardi Elevate, YardiOne, Aspire) preferred.
• Strong customer service practices and ability to work cooperatively with others.
• Willing to work overtime and occasional on-call or evening/weekend hours.
• Must be willing to travel via air transportation and have a valid driver’s license.

Responsibilities

• Provide day-to-day support of ERP and CRM software (Yardi Voyager, RentCafé CRM, RentCafé, Yardi Elevate, YardiOne, Aspire) and related applications.
• Manage service requests, prioritize and route client requests to internal/external resources.
• Follow-up on projects with clients and senior IT team members.
• Perform special projects assigned by the enterprise software support team leader.
• Stay current with Yardi and related applications and changes.
• Occasional extended support coverage including on-call, evening and/or weekend hours.
• Collaborate with other departments on IT projects and best practices.
• Assist with training staff on technical issues and changes.
• Identify and analyze problems and develop effective solutions.
• Develop and distribute troubleshooting/resolution documentation.
• Design, develop and implement new enterprise software programs.

Skills

Customer service

Team collaboration

Overtime flexibility

Travel willingness

Driver's license

Education

Bachelor's degree in IT or related field

Tools

SharePoint

Microsoft Windows

Office 365

Windows administration

Job description

Edward Rose & Sons, LLC in Bloomfield Hills, MI is seeking an Enterprise Software Support Engineer to provide advanced support for ERP/CRM software including Yardi Voyager and RentCafé platforms. You will troubleshoot, configure, and help implement enterprise software while coordinating with other IT teams.

The role requires a bachelor’s degree in IT or related field, strong customer service skills, and willingness to travel and work occasional after-hours.