Enterprise Software Solutions Specialist

Digital Monitoring Products, Incorporated; Springfield (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Digital Monitoring Products, Incorporated is seeking an Enterprise Software Specialist in Springfield, MO to support Entré and SCS-VR software solutions. You will investigate complex issues, work with Engineering, and directly engage customers to deliver reliable, scalable software outcomes.

You will analyze logs, code, and database data to reproduce and isolate defects, while documenting fixes and contributing to continuous product improvements.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent.
• Reading and interpreting application source code; Java experience preferred.
• SQL knowledge including queries and troubleshooting in MS SQL Server.

Responsibilities

• Develop and maintain knowledge of Entré and SCS-VR, including configuring, testing, and troubleshooting within customer environments.
• Analyze logs, Java code, SQL queries to reproduce issues and identify root causes.
• Collaborate with Engineering to validate solutions and document changes in Jira/Confluence.
• Create Jira items for defects and improvements with clear customer impact and steps to reproduce.
• Participate in design discussions and code reviews to represent customer needs and improve usability.
• Assist with test plans, regression testing, and load testing reflecting customer usage.
• Maintain internal troubleshooting guides and customer-facing documentation.

Skills

Java experience

SQL queries

Analytical skills

Customer focus

Problem-solving

Team collaboration

Education

Bachelor's degree in IT/CS/Engineering

Tools

Jira

Confluence

Tomcat

Hibernate

Log4j

XML/JSON

PowerShell

VMware

Active Directory

Job description

Digital Monitoring Products, Incorporated is seeking an Enterprise Software Specialist in Springfield, MO to support Entré and SCS-VR software solutions. You will investigate complex issues, work with Engineering, and directly engage customers to deliver reliable, scalable software outcomes.

You will analyze logs, code, and database data to reproduce and isolate defects, while documenting fixes and contributing to continuous product improvements.