Enterprise Services Manager

Xtensys; Dover (DE); Remote; USD 120,000 - 155,000; Full time

Job summary

Xtensys is seeking an Enterprise Services Manager to lead the engineering teams responsible for designing, implementing, administering, and improving the enterprise endpoints, VDI/DaaS, and Microsoft 365 platforms across Xtensys and healthcare customers.

You will drive reliability, security, capacity, and lifecycle management while setting technical standards and overseeing vendor relationships. This remote role emphasizes ITIL v4 practices and HIPAA/SOC 2 compliance.

Qualifications

• Leadership experience of technical engineering teams in enterprise/ MSP environments.
• Experience in hiring, coaching, and performance management.
• Broad technical breadth across endpoint management and VDI/DaaS, AD/GP, and Microsoft 365.
• Knowledge of healthcare security/compliance (HIPAA, SOC 2).
• Ability to set technical standards and lead projects/upgrades/migrations.
• Vendor/licensing management and cost optimization.
• Automation and scripting with PowerShell.

Responsibilities

• Lead Enterprise Services engineering org via Supervisors; hire, coach, and performance manage.
• Own reliability, security, capacity, lifecycle of endpoint, VDI/DaaS, Microsoft 365 platforms.
• Set standards, architecture direction, and operating procedures per ITIL v4 and policy.
• Escalation point for Level 3 incidents; coordinate across teams/vendors.
• Oversee design/implementation of VDI/DaaS, endpoint, and M365 solutions; plan capacity and patch compliance.
• Champion automation and standardization using Intune, ManageEngine, AD/GP, PowerShell.
• Plan, govern projects/upgrades/migrations; develop technical roadmaps.
• Manage vendor/licensing relationships; optimize costs and alignment.
• Define metrics for performance, security, and improvement; report to leadership.
• Collaborate with Service Desk, Field Services, Reliability Ops, Identity, Security.

Tools

Intune

Autopilot

ManageEngine

Active Directory

Group Policy

VDI/DaaS

Omnissa Horizon

Citrix

Azure Virtual Desktop

Amazon WorkSpaces

Microsoft 365

Exchange

Teams

SharePoint

OneDrive

Entra ID

Job description

Who We AreXtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.How We Work:East Coast Alignment: Our core operational and collaboration hours follow the Eastern Time Zone (ET), keeping our workflows synchronized with our primary clients and systems.Why Join Us?Mission-Driven Work: You are the \"bridge\" ensuring technology serves health systems and their patients when they need it most.Autonomy & Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support.A Culture of Innovation: Have a fresh perspective? We want it. We encourage risk-taking and continuous improvement.Continuous Growth: We fuel your \"restless curiosity\" with opportunities to expand your skillset and mentor others.Job Requistion:Work Arrangement:RemoteCompensation Range:$120,000.00 -$155,00.00 per yearThe RoleYour Mission: The Enterprise Services Manager leads the engineering teams responsible for designing, implementing, administering, and continuously improving Xtensys enterprise endpoint, virtual desktop, and Microsoft 365 platforms. This role is accountable for the reliability, security, performance, and lifecycle of the Virtual Systems (VDI/DaaS), Endpoint Engineering, and Microsoft 365 environments that support Xtensys and its healthcare customers, where clinical systems such as Epic are mission-critical.Leading through the Virtual Systems, Endpoint, and Microsoft 365 Engineering Supervisors and their teams, the Enterprise Services Manager sets technical standards, governs change, manages vendor and licensing relationships, and ensures work aligns with ITIL v4–aligned practices and Xtensys security and compliance requirements.Success is measured by platform stability, security and compliance posture, successful project and change delivery, team performance and development, effective vendor and cost management, and the ability to translate business and clinical needs into reliable enterprise workspace and collaboration services.What You'll Do Day-to-Day:Lead, mentor, and develop the Enterprise Services engineering organization through the Virtual Systems, Endpoint, and Microsoft 365 Engineering Supervisors, including hiring, coaching, performance management, and workforce planning.Own the reliability, security, capacity, and lifecycle of enterprise endpoint, VDI/DaaS, and Microsoft 365 platforms across Xtensys and supported healthcare customers.Set and enforce technical standards, architecture direction, and operating procedures, ensuring alignment with ITIL v4, change management, and Xtensys security and compliance requirements (HIPAA, SOC 2).Serve as the senior escalation point and provide Level 3 leadership for complex, high-impact incidents and problems affecting enterprise platforms, coordinating across teams and vendors to restore service and prevent recurrence.Oversee design, implementation, and management of VDI/DaaS, endpoint, and Microsoft 365 solutions, including capacity planning, performance optimization, patch and vulnerability compliance, and endpoint security.Champion automation and standardization across platforms using tools such as Intune, ManageEngine, Active Directory/Group Policy, and PowerShell to improve repeatability, resilience, and operational maturity.Plan and govern projects, upgrades, and migrations, including scope, risk, testing, rollback, and production validation for engineering changes, and develop technical roadmaps.Manage vendor, licensing, and renewal relationships (e.g., Microsoft, Omnissa/Citrix, and endpoint and virtualization vendors), optimizing cost, value, and roadmap alignment.Define and report on key metrics for platform performance, stability, security, and improvement, using data to drive accountability and continual service improvement.Partner with Service Desk, Field Services, Reliability Operations, Identity, and Security teams to ensure clear ownership, escalation paths, documentation, and operational readiness for supported services.Who You Are & What You’ll Bring:Proven experience leading technical engineering teams in an enterprise or managed services environment, including hiring, coaching, and performance management, preferably through subordinate supervisors or leads.Strong technical breadth across endpoint management (Intune, Autopilot, ManageEngine or comparable tools, and remote support), Active Directory and Group Policy, virtual desktop/DaaS (Omnissa Horizon, Citrix, Azure Virtual Desktop, Amazon WorkSpaces), and Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID).Working knowledge of identity, security, and compliance frameworks relevant to healthcare (HIPAA, SOC 2), including conditional access, endpoint security, patch and vulnerability management.Demonstrated ability to set technical standards, govern change, and lead projects, upgrades, and migrations to successful completion, including technical roadmap development.Strong vendor, licensing, and cost-management experience, including Microsoft licensing and virtualization and endpoint vendor relationships.Experience with automation and scripting, particularly PowerShell, to standardize and automate platform administration.Deep command of ITIL v4–aligned practices, including Incident, Problem, Change, and Knowledge Management, and Level 3 technical escalation.Excellent communication, documentation, and stakeholder-management skills, including the ability to present technical performance, risks, and roadmaps to senior leadership and customers.Education:Bachelor’s degree in information technology, computer science, or a related field is preferred, or equivalent industry experience, along with several years of infrastructure or engineering experience including time in a leadership role.Certifications:Relevant certifications or training are preferred, such as Microsoft, Citrix/Omnissa, endpoint/virtualization, or ITIL v4 credentials. Equivalent hands-on experience may be considered in place of formal credentials.Physical Readiness:Primarily sedentary remote work, with occasional standing, walking, and lifting up to 25 lbs. as needed.Travel Requirements:This role is remote, with occasional travel to Xtensys offices, customer locations, leadership meetings, or organizational planning sessions as business needs require, generally up to 15%.About Xtensys Connected Health SolutionsWe are new but mighty. Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We seek talented professionals to join our team of 500 and support our exciting journey. We value people and are building a culture to match. If you're a collaborative, innovative, and strategic leader, we’d love to talk.