Enterprise Service Master Tech

Everon; Clayton (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Everon is seeking a skilled service technician to troubleshoot and repair low voltage panels, wiring, and devices. The role includes guiding junior techs, performing programming as needed, and delivering high-quality customer support.

Candidates should have 5+ years of experience, NICET II certification, and a strong knowledge of intrusion, fire, CCTV, and access control systems. A valid license and ability to travel are required.

Qualifications

• High School Diploma or vocational training required.
• Five or more years of field experience in low voltage systems.
• Proficient troubleshooting of intrusion, fire, CCTV and access control systems.
• Solid understanding of local/national codes and safety requirements.
• OSHA/HAZCOM knowledge and code comprehension.
• Strong communication and leadership skills when guiding others.
• Valid driver's license and ability to pass a drug screen.
• Ability to read and interpret blueprints and schematics in English.

Responsibilities

• Service, troubleshoot and repair low voltage panels, wiring and devices.
• Coach and train junior technicians as needed.
• Provide reliable customer support and system operation guidance.
• Perform system testing and signal verification.
• Maintain truck stock and tool inventory.
• Document service hours and task completion accurately.
• Travel on short notice as required and work flexible hours.

Skills

Low voltage systems

Troubleshooting

Leadership

Blueprint reading

Education

High School Diploma

NICET Level II Certification

Tools

Enterprise intrusion systems

Fire alarm systems

CCTV

Access control systems

Job description

Company Overview
At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visitwww.everonsolutions.comor follow us onLinkedIn.

Company Overview
At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visitwww.everonsolutions.comor follow us onLinkedIn.
Position Summary: The primary function of this position is to service, troubleshoot and repair low voltage panels, wiring and devices. Typically works on more complex issues. Provides guidance, training and direction to lower level service techs. Performs programming, as required.
Duties And Responsibilities

• Services, troubleshoots and repairs low voltage panels, wiring and devices.
• Must have an ability to proctor, coach, and teach others.
• Provides reliable, high quality customer support.
• Provides customer instruction on system operation and functionality.
• Performs system testing and signal verification.
• Maintains the necessary truck stock/inventory (equipment and tools).
• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensures the progress and completion of assigned tasks.
• Provides documentation of service and hours worked.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
• Must have a strong work ethic.
• Must be detail-oriented.
• Must complete other projects, as assigned.
  

Qualifications - External
Minimum Qualifications (Education, Skills & Experience):

• Minimum of High School Diploma/Vocational Training.
• Must have five (5) or more years of experience.
• Must have a mastery of trouble shooting knowledge of enterprise intrusion systems, fire systems, CCTV, intercom access control systems.
• Must have a full understanding of local/national codes.
• Requires proficiency knowledge of OSHA, HAZCOM Regulations and comprehension of national electronic code, state and local construction codes.
• Must possess strong communication/leadership skills when working with others.
• Must have a valid driver’s license and be able to clear a drug screening.
• Ability to read and interpret blueprint, schematics, diagrams, policies, procedures, etc. as presented in English
  

Certification/Licensing

• Must retain NICET Level II Certification (for fire alarm systems only).
• Must obtain NICET Level III within one (1) year (for fire alarm systems only).
• Must obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes.
• Requires 75 % to 100 % proficiency in Everon Commercial’s Enterprise product offerings.
  

Work Environment

• Exposure to outside weather conditions, risk of electrical shock, and harsh work environments.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  

Physical Requirements

• While performing the duties of this job, the employee is regularly required to:
• Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.
• Use vision abilities including: close, distance, peripheral, depth, and color.
• Work in unusual, sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
• Lift, move, and hold up to approximately 50 lbs.
• Must be able to work a full-time, flexible schedule with “on call availability” and must be able to travel on short notice.
• Must be able to drive a motor vehicle (day and evenings) for extended time periods.