Enterprise Service Tech

Everon; West Palm Beach (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Everon is seeking a skilled field technician in Florida to service, troubleshoot, and repair low voltage panels, wiring, and devices. The role emphasizes delivering high-quality customer support and training customers on system operation.

The position requires reading drawings, performing tests, maintaining truck inventory, and traveling as needed. A valid driver’s license and ability to pass a drug screen are essential, with NICET I certification encouraged within one year.

Qualifications

• High School Diploma or Vocational Training is required.
• 1+ years of experience in related field.
• Knowledge of troubleshooting enterprise intrusion, fire, CCTV, and intercom access control systems.
• Reading drawings and pulling wires.
• Valid driver's license and ability to clear a drug screening.

Responsibilities

• Services, troubleshoots and repairs low voltage panels, wiring and devices.
• Provides reliable, high quality customer support.
• Provides customer instruction on system operation and functionality.
• Performs system testing and signal verification.
• Maintains truck stock/inventory (equipment and tools).
• Organizes technical resources to ensure efficient execution of tasks.
• Ensures progress and completion of assigned tasks.
• Documents service hours and work performed.

Skills

Troubleshooting

Customer support

Reading drawings

Driver's license

Education

High School Diploma or Vocational Training

NICET Level I Certification

Job description

Duties And Responsibilities:

• Services, troubleshoots and repairs low voltage panels, wiring and devices.
• Provides reliable, high quality customer support.
• Provides customer instruction on system operation and functionality.
• Performs system testing and signal verification.
• Maintains the necessary truck stock/inventory (equipment and tools).
• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensures the progress and completion of assigned tasks.
• Provides documentation of service and hours worked.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
• Must have a strong work ethic.
• Must be detail-oriented.
• Must complete other projects, as assigned.

Minimum Qualifications (Education, Skills & Experience):

• Minimum of High School Diploma/Vocational Training.
• Must have one (1) or more years of experience.
• Must have a working knowledge of trouble shooting enterprise intrusion systems, fire systems, CCTV, intercom access control systems.
• Working knowledge of local/national codes desired.
• Must be able to read drawings and pull wires accordingly.
• Must have a valid driver’s license and be able to clear a drug screening.

Certification/Licensing:

• Must obtain NICET Level I Certification within one (1) year (for fire alarm systems only).
• Must obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes.
• Requires 25 % to 50 % proficiency in Everon Commercial’s Enterprise product offerings.

Work Environment:

• Exposure to outside weather conditions, risk of electrical shock, and harsh work environments.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to:
• Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.
• Use vision abilities including: close, distance, peripheral, depth, and color.
• Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
• Lift, move, and hold up to approximately 50 lbs.
• Must be able to work a full-time, flexible schedule with “on call availability” and must be able to travel on short notice.
• Must be able to drive a motor vehicle (day and evenings) for extended time periods.