Enterprise Service Desk Analyst — IT Support & Client Champion

日本アバカス株式会社; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Abacus’s Analyst, Enterprise Service Desk is the first point of contact for triaging IT requests and resolving or escalating them while delivering a world-class client experience daily.

The role requires an Associate’s Degree in Technology or related field and 2–5 years of Microsoft environment experience, with MSP exposure preferred. On-call rotation and EST shift options are part of the schedule.

Qualifications

• Associate's degree in technology or related field required.
• 2-5 years of experience with Microsoft environments required.
• 0-2 years MSP-specific experience preferred.
• Network+ and Security+ certifications preferred.

Responsibilities

• Serve as the first point of contact for IT support requests via phone and email.
• Troubleshoot and resolve desktop, software, network, and hardware issues.
• Document all support requests and resolutions in the ticketing system.
• Participate in on-call rotation for after-hours support.

Skills

IT support

Windows administration

Remote troubleshooting

Documentation

On-call support

Education

Associate's Degree in Technology or related field

Tools

VMWare

Citrix

VPN

Job description

Abacus’s Analyst, Enterprise Service Desk is the first point of contact for triaging IT requests and resolving or escalating them while delivering a world-class client experience daily.

The role requires an Associate’s Degree in Technology or related field and 2–5 years of Microsoft environment experience, with MSP exposure preferred. On-call rotation and EST shift options are part of the schedule.